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ritsuko1's avatar
ritsuko1
3 years ago

loading gets an error, won't let me play

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? the latest from yester
What expansions, game packs, and stuff packs do you have installed? all expansions and packs have some of the clothing stuff packs
Steps: How can we find the bug ourselves? I did create a new game, created new sims from gallery, move into a house got the screen message and kicks me out of the map. try another household in same saved game the same results
What happens when the bug occurs? stops loadings and brings me back to the selection of maps. happened last night in an old saved but it let me play today was worse.
What do you expect to see? first time I see this error after patch, just awareness to be fixed soon. I will try a new save game tomorrow
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. yesterday's patch

‌

I get this error every time I try to play a house, attached picture. it happened after the update.

I did remove the 2 mods I was using and repaired it nothing changed.

I will delete that saved game and start a new once again.

it did happen in an old game yesterday, but it did finish loading and I was able to play 

thank you for your help.

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    Hi @ritsuko1 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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