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deerkiss's avatar
deerkiss
2 years ago

Missing text from incoming text messages

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Most updated as of today
What expansions, game packs, and stuff packs do you have installed? I have all except Vampires, Werewolves, Realm of Magic, and majority of the kits.
Steps: How can we find the bug ourselves? Every time my sim gets a random text message from a random sim, there is missing text/dialogue within the text message. It shows the text box as blank.
What happens when the bug occurs? Every time when I get a random text message from a sim.
What do you expect to see? There is always missing text from random sims' text messages.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I tried deleting the localthubcache/package but it still shows this problem. Please kindly help!

Edit By Crinrict: Fixed Duplicate Template

2 Replies

  • rorynutt's avatar
    rorynutt
    Seasoned Ace
    2 years ago

    @deerkiss 

    Hi, 

    I can see from your screenshot that you have a mod in that changes the font of the in game text. I would assume that that is the cause of your issue. 

    Are you able to remove that mod and try to replicate the issue again? (I know that might be tricky since the text messages are random) 

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @deerkiss In addition to checking that any mods you use to change fonts and UI colour are up to date, also check that you have any complex mods properly installed and that you have up-to-date language strings for any that you use in translation. Often the best way to do this is to outright delete your complex mods, redownload them, and carefully check installation instructions to make sure you've got all required files. When you update anything that touches UI, you definitely want to delete old versions and delete the localthumbcache file.

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