Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? I only have three packs, which is: Cats & Dogs, City Living, and Get Together
Steps: How can we find the bug ourselves? I don't know, it happens randomly.
What happens when the bug occurs? After entering CAS to change outfit, suddenly my whole household disappeared. Now the household's name still exist in the apartment, but I can't play it because the whole household member is gone.
What do you expect to see? My sims shouldn't disappeared just because I went to CAS mode.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
So I've been playing with one household for quite some time. In that time, my sims already married and have one daughter with a son is on the way. Suddenly, when I went to CAS to change the outfit of the mother who is pregnant, the sims who popped up in my CAS were a complete stranger. And when I get out from CAS, the whole family from my household is gone. And I can't play it. The other household in the town is still there, while my whole family has gone missing. Strangely, my household's name is still intact in the apartment, but with no family portrait and I can't play it.
How do I solve this because it's been stressing me out. Thank you in advance.
I've already remove all of my mods, but the problem still persist. I've already repair the game in the Origin and recently update it, but my whole sims in my household is still gone and I still can't play them.
