The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.
EA StaffThanks for sucha a detailed post.
Sadly, from what you are describing, it seems your mods are not compatible with the game, and that's why you are having issues. If the mods are giving you issues, you will need to play without them. Please, take a look to this article for more information about game updates and mods: https://help.ea.com/en/article/mods-and-the-sims-4-game-updates/
-Mai
I am having the same issue, I removed all the mods, same problem, I uninstalled everything to do with sims and installed a fresh copy no mods and the same screen comes up.
EA StaffHi @baer2112,
Is your error message exactly the same? Please, check it and let us know in case any of the numbers is different 😉
Could you try to follow these steps?:
Still the same issue?
Welcome to Answers HQ!
-Mai
The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.
Ok, how do I take the mods off though?
I really like the sims 4 and I want to play it again.
