The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.
EA StaffThanks for sucha a detailed post.
Sadly, from what you are describing, it seems your mods are not compatible with the game, and that's why you are having issues. If the mods are giving you issues, you will need to play without them. Please, take a look to this article for more information about game updates and mods: https://help.ea.com/en/article/mods-and-the-sims-4-game-updates/
-Mai
I am having the same issue, I removed all the mods, same problem, I uninstalled everything to do with sims and installed a fresh copy no mods and the same screen comes up.
EA StaffHi @baer2112,
Is your error message exactly the same? Please, check it and let us know in case any of the numbers is different 😉
Could you try to follow these steps?:
Still the same issue?
Welcome to Answers HQ!
-Mai
The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.
Hello @EA_Mai,
I tried you steps and they worked! But it also deleted all my cc, lucky I have all my cc in a folder. I tried adding the cc to the folder called" The sims 4 old" but it didn't work. I have used cc for a long time, ( Yes mods are enabled) 😢
-sad boy
EA StaffHi @ILoveCats2020,
So the game works unless you introduce your Mods folder? In that case, you have incompatible mods in that folder, and you will be able to fix your game by finding the faulty mods 🙂
I would recommend reading this article: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/
Let us know if you have any questions! 🙂
-Mai
