Community ManagerProduct: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.99.264.1030
What expansions, game packs, and stuff packs do you have installed? all of them
Steps: How can we find the bug ourselves? i have no idea
What happens when the bug occurs? horses stand up on back legs front legs are next to the horses side and look frozen. you cant mount, ride to horses horses will not eat drink or play horses are always laying down
What do you expect to see? resolution
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. installed horse ranch. and apparently ever since the update, ive been having issues
how can i uninstall the recent horse pack and try to re-install it
@corinne524 Hi! The first thing to do is test the game without mods. Go into the Options menu and select Save As, to create a save for testing. This will preserve your current save until you can figure out what's happening. Exit the game then move your Mods folder to the desktop. Delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing (you may also want to delete any other cache files). Use the Load Game option to load the test save you created and check if the issue persists. If the game works properly without any mods, then you can start testing your mods a little at a time to see which one (or perhaps more than one) is causing the problem. Click the spoiler below for the steps I use for mod/CC testing.
1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC.
2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated.
3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder.
4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing,
5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.)
6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder.
7. Repeat this process until you find all that are broken.
Once you find broken mods/CC then you can check to see if there are updates compatible with the current version of the game. If there are no updates, then you will need to keep them out of your game.
