Please repair the game. Rightclick it in Origin game library and select Repair. This will take some time.
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
Hello, I tried to do as you said but the sim picture is still missing. (although Sim actions and moodlets are showing, the sims aren't) I DON'T have any CC or Mod in the mods folder, i took all of them out to a different one yet it's still the same, what do I do?
Did you delete localthumbcache.package as requested.?
In all of your screenshots I can see the faces of the Sims so I'm not really sure what you mean.
1) I'm not the OP, so their screenshots have nothing to do with me (sorry 'bout that); and 2) yes, i did delete localthumbcache.package when i wrote that reply.
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
It is in your The Sims 4 folder.
