Neighbourhood Stories Progression Not Working

Product: The Sims 4
Platform: Origin
Which language are you playing the game in? English
How often does the bug occur? Recurring
What is your current game version number? Unknown
What expansions, game packs, and stuff packs do you have installed? All except Bust the Dust.
Steps: How can we find the bug ourselves? When I click on 'Manage Households' and try to click the new 'Configure Neighbourhood Stories' option, nothing happens. I am unable to progress to the customisation screen.
What happens when the bug occurs? Everytime I have tried, in multiple saves, after multiple restarts and ensuring that my game is the most up-to-date version.
What do you expect to see? The customisation screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes.
Did this issue appear after a specific patch or change you made to your system? N/A
Please describe the patch or change you made.