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kelly2799's avatar
6 months ago

New update crash 1.14.25

New update will not play.  It displays this weird message even though I have plenty of purchased packs. 

10 Replies

  • @kelly2799 Do you have mods or CC in your Mods folder? If so, do a "vanilla" test to see if a mod/CC is your problem: Move (not copy) the Mods folder to the desktop (or rename it), delete the file called localthumbcache, open the game to test, and exit without saving. See Broken/Updated Mods & CC 1.112  for some known problems.

  • DawnsWrath420's avatar
    DawnsWrath420
    6 months ago

    I attempted this method to resolve my issue. The game still has not loaded. Ive uninstalled and reinstalled. I have moved the mods folder from sims 4 folder I deleted the cache folder you mentioned. no luck this far. I suspect its mod related in some way. I have adult mods and it was working yesterday. The update occurred automatically Ill definitely be turning that off when I get back in. 

  • luthienrising's avatar
    luthienrising
    Hero+
    6 months ago

    @DawnsWrath420 Did you delete the file called localthumbcache? It's a file, not a folder. The folders aren't mod-related.

    Your current issue, though, might not be mod-related. You can try this:

    1. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    2. Run a Game Repair
    3. Launch Sims 4 to test

    If you still have issues with that test, then please let me know if you're on a PC or a Mac so I can get you to the appropriate support area.

  • DawnsWrath420's avatar
    DawnsWrath420
    6 months ago

    I deleted a folder by accident it was called "onlinelocalthumbcache" . I attempted to drag the sims 4 fold to desktop and run repair and It still didn't open. giving me same error code. 

  • jade302013's avatar
    jade302013
    Seasoned Novice
    6 months ago

    Which mods were broken for you? I just updated today and updated mods but my game just crashed🙄🙄🙄

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