Forum Discussion

jeremyhallin's avatar
jeremyhallin
3 years ago

Not able to click on teens to interact

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.93.129.1030
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs and Holiday Celebration
Steps: How can we find the bug ourselves? I am not sure how. Just play the game and it might happen.
What happens when the bug occurs? You are no longer able to click on teens, Including the one you are playing as.
What do you expect to see? To be able to interact with teens by clicking to see the options.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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While playing as a teen I am not able to interact with myself or other teens. I have custom content installed but only for clothing and hair. I did check to see if it happens with adults, and it did not. I also made sure that The Sims 4 was running properly and I had nothing else open to prevent lag.

6 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    HI @jeremyhallin 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Elehoren8's avatar
    Elehoren8
    Seasoned Newcomer
    3 years ago

    Did you manage to fix this? Maybe it was a mod? I’m having the same issue ☹️

  • gingerbreadgold's avatar
    gingerbreadgold
    3 years ago

    Hi, ive tried this and to no avail. Ive been dealing with this for a couple weeks now ☹️ 

  • gingerbreadgold's avatar
    gingerbreadgold
    3 years ago

    actually.. just uninstalled mods and that fixed it lol. Thanks! now to find the broken mod haha 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey all,

    This thread has now been locked- If you need further assistance on this, please see the guide here at the top of the forum for steps to resolve this.

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