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Skittles08Twix1's avatar
4 years ago

Pets are Missing Eye Colors

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? Every single pack.
Steps: How can we find the bug ourselves? Go to a household in which your sims already have a pet or adopt a pet from the adoption page and then go into cas.fulleditmode on and try to change their eye color. I am able to change their eye color if I go into cas from the home screen but not if they are already existing pets.
What happens when the bug occurs? The left eye button is missing every swatch, it is just completely blank but the button for the match eye color is still there. If I click on the right eye the colors show up but the match eye color button is on top of the color swatches. I can pick a color for the right eye and if I hit match eye color nothing happens. Then if I switch back to the left eye with match eye color checked it resets both eyes back to the original left eye color. The color of the eyes are also just white which is not an option so that is weird.
What do you expect to see? I should be able to change the color of the left eye and see color swatches available.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Everything necessary is mentioned above.

8 Replies

  • Hi @Skittles08Twix11 

    does it happen with every breeds ? Also dogs ? I just checked my game and both my kitties have all of the swatches with no issues.

    Did you play around with UI scaling ?

    If it's all, try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Hello, I repaired the game and this did not work. The eye swatches are only missing if I edit a pet that I adopted or if it is an existing pet. I am kind of afraid to mess with the files like that because I don't fully understand what I am supposed to do.

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @Skittles08Twix11 You basically create a new user folder by renaming the current one (all your stuff is still in the renamed folder), then test on a new folder to see if you have the issue still.

    If not, you can start putting your files back.

    We can do it step by step if you feel better.

    For now, just rename the folder, start the game (everything will be gone but no worries) and then test on a new save this way.
  • Hello! I don't know if I need to open a new ticket or not but I'm having the same issue. The difference is it's only happening with one eye rather than both and only with adopted kittens atm.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @raspberriee,

    I think you had the right idea, this one will need a fresh new thread to be opened to discuss this now as this current thread is a bit outdated and inactive. Please feel free to create a new thread to get the ball rolling on that. I'll close this one out in the meantime.

    - EA_Lanna

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