Forum Discussion

7 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by clicking on the dots in EA app.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • I've been having the same problem. I turned my mods off and repaired my game and nothing has worked yet.

  • nurse382's avatar
    nurse382
    3 years ago

    so i had eye presets i forgot ab in my cc and i took those out, then repaired the game and its working now. i wasnt able to previously change eye color for infants either but i can fix that now too. 

  • cameryn_makena's avatar
    cameryn_makena
    3 years ago

    Try to take them out of your game entirely. Just take out your mods folder and try and run the game see if that’s the issue. I had the same problem. I just deleted and redownloaded my mods just incase one broke after the patch because they can

About The Sims 4 Mods & Custom Content

Find tips, tutorials and troubleshooting for mods and custom content, and The Sims 4 patch files here.16,273 PostsLatest Activity: 2 days ago