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Re: Gallery issue "could not locate this item"

@Chamber_jpg This is usually your antivirus program blocking your user folder. What are you using ?

4 Replies

  • PC/windows! Ive looked at various other post describing the same issue, How do i make it stop blocking the folder? I haven't had this issue until one of the updates (probably the most recent one I'm not sure!!) but thank you very much!! 🙂

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @Chamber_jpg It's usually the ransomware protection. It's mostly the Avast/Antivir one but others seem to follow now too.

    If you're just using Windows Defender, check the ransomware protection there if it's blocking the Sims and add Sims as an exception
  • Im not really sure where to go to disable that though? Im not even sure if i have an antivirus protection, but ill see about fixing it if i find out what one i have! ill update here if i do!

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