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Re: Game keeps crashing on new Mac

I removed the entire Sims 4 folder and started a new game. It seemed work fine. I played a new character/save for about a day or so. 

I tried to reintroduce my old save yesterday, and it worked. I played all day. 

Then it crashed again last night ☹️

Should I just give up entirely on my old save? Anything else I can try?

8 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @thatdelanykid

    Did you move your Mods/CC back into the Mods folder so they were loaded into your save? Or were you playing a vanilla, non-modded game?

    When it crashes, is it when something specific is happening in your game or is it totally random?
  • thatdelanykid's avatar
    thatdelanykid
    2 years ago

    I tried to first play a non-modded, vanilla game. No cc or mod in the folder. 

    The build my preferred save lives in is a custom build from an online simmer, but it has no mods or CC.

    I deleted the build to start fresh, and moved my family into a Maxis-built house. Everything was running smoothly. 

    After a few successful game plays, I brought back the one cc furniture pack I love into the Mods folder. Incorporated a few items into the Maxis house and seemed to work fine.

    Eventually I got too confident and redownloaded the custom build from Summer Plays (https://www.youtube.com/watch?v=NMxi66DyzJc).

    Placed the lot. Moved the family. Everything was great.

    I slowly started redecorating with the CC pack. Room by room. 

    Thought I was good.

    Then it crashed, randomly. 

    Should I just forget about my save completely for right now, and try to play the game fresh? I do play with Mods and CC so if for some reason I can't use those things, I would just return the computer. I want to be able to use CC even in a new save. 

    I'd buy you 1,000 coffees if I could for your help. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @thatdelanykid

    Aww that's very sweet thank you!

    If your Mods and CC are not compatible with the current patch level of the game they will keep breaking your game until you remove them and install compatible versions, even with a new save.

    I'm moving your thread to the Mod Issues forum as it isn't a Mac issue. See the stickied threads at the top of the forum for updated lists of broken and compatible Mods - a LOT of Mods broke after the most recent patch ☹️
  • thatdelanykid's avatar
    thatdelanykid
    2 years ago

    Hi bluebellflora, it's me again!

    I've resorted to selling the laptop because the game just literally will not stop crashing. Even without mods or cc, when I placed a non-CC lot, it crashes and ruins the save (i.e that save gets stuck at loading). I have tried almost everything. The game and all my cc/mods work on my old computer, it's just terribly slow and lagging since it's old. But on my new Mac, the game just literally won't work right. 

    My question for you is, could the 256 gb ssd be the issue? I have almost every pack, and the tray files I use for the customized lots are extensive as well. Is it possible this mac can't support my content since it's only 256 gb SSD? 

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @thatdelanykid Where are you placing lots from? Could you try this, please?

    1. Drag the whole The Sims 4 folder out of Electronic Arts to the desktop. You won't end up with two of everything, so disk size won't become a bigger issue.
    2. Start the game.
    3. Select New and make a Sim so you can get to the map.
    4. Go to the Gallery and search for the user Maxis, which is official content, and then select Lots. Some are basegame lot types, like Spark Something Shell and Console Launch House.
    5. Place the lot, save, and go to the Main Menu.
    6. Use Load to relaunch that save.

    This should give you clear test without any issues that are lingering in your user folder, including anything in your Tray file that could be a problem, and uses lots that shouldn't have placement issues. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @thatdelanykid

    How much free space is there on the internal storage? The OS will use free space as virtual memory if it needs to. If there is no free space on the drive, and the OS needs more RAM, that may be an issue yes.
  • thatdelanykid's avatar
    thatdelanykid
    2 years ago

    Thank you so much, I will try this. 

    I still want to play my old save though. Can I move that back in and try or do you recommend starting a completely new save?

    I've tried the latter and my game still crashed ☹️ 

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @thatdelanykid Testing your old save can't hurt. You can try earlier versions of it too. If a new one works and the old one doesn't, in any version of it, then it's new save time.

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