Forum Discussion

Re: [MOD RELATED] Icons are blank squares/ UI Glitching

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? idk, whatever the newest one is
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? idk
What happens when the bug occurs? The game screen buttons, IE, play/pause/ sims needs etc, all of them are whited out and cannot be seen, this happened right after the new update.
What do you expect to see? The game screen buttons, IE, play/pause/ sims needs etc, all of them are whited out and cannot be seen, this happened right after the new update.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the last one

Spoiler

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d693a62a925fac5a62ae2d1b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2022-06-18 15:32:26</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1030-1.200.000.564.Release</buildsignature><categoryid>part.py:241</categoryid><desyncid>d693a62a925fac5a62ae2d1b</desyncid><systemconfig/><screenshot/><desyncdata>Exception in &lt;function c_api_set_object_location_ex at 0x00007FF4C0E98B90&gt;, args: (890878826377925657, 309914866158083094, {C5D0992902C5419,1,World}, Transform(Vector3(192.283066, 154.749390, 170.729233), Quaternion(0.000000, 0.000563, 0.000000, 1.000000)), 0, (0, 0), 0), kwargs: {}&#13;&#10;KeyError('Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]') (KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 183, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\build_buy.py", line 1156, in c_api_set_object_location_ex&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 1572, in set_parent&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 366, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py", line 421, in set_location_without_distribution&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 779, in on_owner_location_changed&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 241, in get_joint_transform&#13;&#10;KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]'rtim=0&#13;&#10;Client Session Time: 77.46&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,113,50894&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19044 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 30.0.15.1277, GUID: D7B71E3E-58C1-11CF-7177-F4A20EC2D335&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>d693a62a925fac5a62ae2d1b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2022-06-18 15:32:57</createtime><buildsignature>Local.Unknown.Unknown.1.89.214.1030-1.200.000.564.Release</buildsignature><categoryid>part.py:241</categoryid><desyncid>d693a62a925fac5a62ae2d1b</desyncid><systemconfig/><screenshot/><desyncdata>Exception during a callback: (KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 665, in get_runtime_slots_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 693, in get_containment_slot_infos&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\slot_component.py", line 499, in get_containment_slot_infos_static&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\slot_component.py", line 499, in &lt;lambda&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\part.py", line 241, in get_joint_transform&#13;&#10;KeyError: 'Unable to find joint b__subroot__1 on object_whirlpool_CornerJets:0x044d09edc3f71c16[2]'rtim=0&#13;&#10;Client Session Time: 77.46&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,113,50894&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19044 GPU: NVIDIA GeForce GTX 1070 nvldumdx.dll 30.0.15.1277, GUID: D7B71E3E-58C1-11CF-7177-F4A20EC2D335&#13; &#10;</desyncdata></report>
</root>

The text>>>>>object_whirlpool_CornerJets:

  has been an issue in my game forever. I have no idea what it is, there is no such object in my mods folder.

Also  >>>>File "T:\InGame\Gameplay\Scripts\Server\objects\client_object_mixin.py"

  has been an issue forever. What is T:/????? there is no such location anywhere on my PC 

None of this exception report seems to have anything to do with the issue of the white out game window buttons and icons. I have contacted EA with no results, I repaired the game, did everything they told me to do. Every time EA updates the game they create new issues and I have to spend  hours and days and week and months trying to fix my game. This is getting very old. 

Maybe somebody can look at my screenshot and tell me what to do to fix this game.....again.

EDIT By Crinrict: Added Spoiler Tags

4 Replies

  • CGrant56's avatar
    CGrant56
    Hero+
    3 years ago

    @groovytunes 

    I'm pretty sure this is a mod issue.  If you are using a mod that affects the UI, try removing it to see if things go back to normal.  UI Cheats did get broken with the patch so if you are using that particular mod, it has been updated and you will probably need to get the updated version.

    Hope this helps.

  • groovytunes's avatar
    groovytunes
    New Traveler
    3 years ago

    I did have a mod called UI Cheats Extension, I removed it and my game is normal again. I noticed there is a new update for that mod so I might try that. Thanks. 

Featured Places

Node avatar for The Sims 4 Mods & Custom Content

The Sims 4 Mods & Custom Content

Find tips, tutorials and troubleshooting for mods and custom content, and The Sims 4 patch files here.Latest Activity: 9 hours ago
16,859 Posts