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@slayoncexo Most of the errors in your dxdiag are generic Windows update errors, and it's best to clean those up even if they have nothing to do with Sims 4. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue itself, please try running the game in DirectX 11 mode. (Your dxdiag shows it's running in DX9 mode, or at least it was when it crashed.) Right-click your desktop, select the Nvidia Control Panel, choose Manage 3D Settings > Program settings, find TS4_x64 on the list, and select the high-performance Nvidia processor. Do the same for TS4_Launcher_x64.
You can see which mode the game is using at the Main Menu, in the lower-right corner and to the right of the version number. If you still see DX9, go back to the Nvidia Control Panel and specify the Nvidia processor under Global settings rather than program settings, as a test.
- 9 months ago
This is the sfc scan message result:
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations.
When I ran the game in dx11, I had the same issue.
- puzzlezaddict9 months agoHero+
@slayoncexo As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and see whether it crashes.
If you do get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean folder. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- 9 months ago
Okay I noticed the game crashes in build mode specfically when im trying to get a couch. in the fresh folder with no cc it was fine. i have 50/50ed, removed all merged packages from my game and i cannot find it.
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