Re: Sims Profile Picture Missing/Not Loading

If you haven't done it so far, you might try a folder reset. If that doesn't work, there is probably no solution for your issue and you have to start over with a complete new save.

Try this and follow the instruction step by step:

1. Make sure the game is closed
2. Make a backup of the Sims 4 folder in Documents\Electronic Arts to an external or flash drive.
3. Open the folder Documents\Electronic Arts (Path can be different depending on your OS and setup.)
4. Rename the The Sims 4 folder into The Sims 4_Backup
5. Start the game.
6. A new The Sims 4 folder will be recreated in documents\Electronic Arts which the game will recognize.
7. Test, if the error is still present on a new save game. If the error is still present: Delete the newly generated folder The Sims 4 and rename The Sims 4_Backup to The Sims 4. This will recover the status from before you started this tutorial. Unfortunately, you're done with this tutorial. If the error is gone: Start putting all your old data back into the newly created folder as explained in Step 8.
8. Copy the files from The Sims 4_BACKUP to The Sims 4, folder per folder. Start with your save games (saves) and test if the error is also gone for your current savegame. The save will be loaded without all your Mods/CC as those are still missing. This means that all your clothing/hair/objects will be removed from your Sims. Always work on a copy of your save because of this until you find the cause of your error.
9. If the error is still present, it’s possible that your savegame is corrupt or that there’s simply a bug that can’t be solved from your side. Try an older backup if you have one.
10. Now copy the rest folder by folder and file by file. Not all files need copying back. Some of them are cache files that will be recreated and can be the source of the issue.

Depending on your game style, these are the files/folders which should be restored:

• Options(.ini): Contains all settings which you did in the Options in your game except the ones that are saved per save game (like aging and autonomy). It’s better to re-set all options manually, but you can also simply copy back the file. Test if the game still runs.
• Screenshots: The screen shoots you have taken in game.
• Custom Music: If you have any custom music, put them back.
• Tray: All your houses, Sims and rooms.  If the game starts to act up again, put each file group back separately and testing afterwards to see what can be saved.
• ConfigOverride: if you have your own configuration files.
• Mods: Your custom content or mods.  If the game starts to act up again, use the 50/50 method to find the culprit.

Test after every folder. If the game stops working, you know where to look.