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kreatora's avatar
kreatora
Hero (Retired)
6 years ago

Re: What is error code 111:41812468:a9f97ad8?

@Mistija

It can be related to outdated cc/mods you have

If you have any mods move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder - important!
Fix the game in Origin.
Origin/Library -right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one) You need to find a culprit and either remove it or replace it with an updated version
If you don't have CC or mods delete this file and fix the game also. The game will create the same new file but without saved errors.
If it does not work then try doing a factory reset as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

I don't work for EA

9 Replies

  • Mistija's avatar
    Mistija
    6 years ago
    @kreatora Thank you for your answer but I've already tried all of this. After your advice I've tried the factory reset and it's still the same error. ☹️

    The most weird thing is all new-created and other old saves are okay, and loading other families in this particular save is also okay, but the family I play is not loading (it begins loading and then I'm back on choosing-the-world-screen with this error)
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @Mistija

    It looks like the game has deleted your sims files. Are they in the family management panel? If they are, move them to another empty lot  using this panel and see if you can open this lot

  • Mistija's avatar
    Mistija
    6 years ago
    @kreatora Are there any ways to restore those sims files?

    Yes, the family is in management panel and I've already tried to move them. And it worked out, so I've saved the game BUT after restarting the game and loading this save again - I've seen the same error 🤔
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @Mistija

    So, unfortunately, it looks like this save is bugged. After moving them to another lot, you can save them to the library and start a new game with them. Their careers and purchased traits will remain. They will lose money and friends.
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.

  • @crinrict hey i actually found a solution! i had to kick the family out and move a random townie in, then one by one i added the family members back using cheats and kicked the townie out, and the game works now just fine!

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