Re: What is error code 111:41812468:a9f97ad8?

https://drive.google.com/file/d/19lhaXs1XwbjanKcpb6fxIRD4KN4-cDOY/view?usp=sharing

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@crinrict wrote:
@jacqlinewWould you mind sending me your save ? Instructions in my signature

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@crinrict wrote:
@jacqlinewWould you mind sending me your save ? Instructions in my signature

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https://drive.google.com/file/d/19lhaXs1XwbjanKcpb6fxIRD4KN4-cDOY/view?usp=sharing

thank You

HI @Diva2690 

your save works fine for me

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Ok I will try it and let you know.Thank you for helping me.