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677714f16587604b's avatar
677714f16587604b
New Traveler
2 years ago

Sim dropping on the floor, feet missing, arms distorted

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.104.58.1030 What e...
crinrict's avatar
crinrict
Hero+
2 years ago

HI @677714f16587604b 

Try the following

  • Close the game
  • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
  • Repair the game
  • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
  • Start a new save game
  • Check if you still have the error
  • Report back with your results for further steps on how to get your stuff back.
  • 677714f16587604b's avatar
    677714f16587604b
    New Traveler
    2 years ago

    I have repaired the game once. Just out of curiosity, does repairing the game do anything that uninstalling the game and then installing it again does not? Because as I have mentioned, I actually did both.

    • crinrict's avatar
      crinrict
      Hero+
      2 years ago
      @677714f16587604b The repair isn't the main thing of this troubleshooting. You can leave that and just do the rest.

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