Forum Discussion

llamadollhouse's avatar
llamadollhouse
6 years ago
Solved

Sim families disappearing, become empty households

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.59.73.1020 What ex...
  • crinrict's avatar
    crinrict
    6 years ago

    Does sounds some mod issue.

    Make sure that all the mods you use have been updated to work with the current patch level.

    Custom content can get outdated with patches. If it works when you remove your mods folder, then one or more mods/cc is no longer compatible with the game and you have to find those.

    Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content

llamadollhouse's avatar
llamadollhouse
6 years ago

@StarryMight I do have a backup, but I switch between families a lot and update the kids, the adults' jobs etc., so I've made too much progress since the last one and don't want to lose it since that's for like 5 other families. I do have mods, but I always download their updates for the latest patch. This only started happening after I got University. I also don't load the save. I just switched between houses within the same play, and when I wanted to switch back after 5min they were gone. 

crinrict's avatar
crinrict
Hero+
6 years ago
@llamadollhouse Do you have the blue flashing square on them like shown on that picture StarryMight linked ?
  • llamadollhouse's avatar
    llamadollhouse
    6 years ago
    @crinrict Nope. My issue is similar but not exactly this. It affects families I have JUST played. And not always. Similarities I've been able to observe so far are: they live in San Myshuno and the family becomes blank when I switch to a different household. I don't get error codes. I just randomly see that the family photo in the gallery or house map pop up is empty. (See my photo in the OP)
    • crinrict's avatar
      crinrict
      Hero+
      6 years ago
      @llamadollhouse That is also a symptom of the blue square issue.

      Do they keep disappearing if you remove all your mods/cc from your game ?

      Do you have any backups from before it started ? If so, I would load that, remove all mods and test if it happens again. Create another copy of it so you can go back.
      • llamadollhouse's avatar
        llamadollhouse
        6 years ago
        @crinrict I've removed everything for now and am observing if it will happen in the next few days. It's really random, the last time it happened was a week or two before this time so I won't be able to tell right away.

        But I've started backing up my saves before exiting the game so it's always updated. I can't go back on this time because my recent backup prior to this was too far back and too much had already happened to several other families and I don't want to go through that much again.

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