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FinnAndJ's avatar
FinnAndJ
3 years ago

Sims 4 Crash During Startup MacBook

I have been playing Sims 4 on this MacBook since I bought it in 2015. I have never experience any sort of freezing or crashing issues until a couple of days ago. Whenever I go to launch the game, the loading screen appears for no longer than 10 seconds until the game crashes. I have tried everything. Knowing that crashes are usually a cc/mod issue, I moved my mods file out of the Sims 4 file and onto my desktop. The game was still crashing, regardless of whether or not I launched through Origin. I then moved out the Sims 4 file to my desktop so it would start a clean game. My game will only work played as a clean game and even then it won't save. If I close the game and try to re-launch, it will crash. I have uninstalled and reinstalled both Origin and Sims. I have updated and restarted my MacBook. I have repaired the game countless times. I'm at a loss.

I have attached a crash report. My specs are the following:

MacBook Pro (Retina, 13-inch, Early 2015)

Processer 2.7 GHz Dual-Core Intel Core i5

Memory 8 GB 1867 MHz DDR3

Graphics Intel Iris Graphics 6100 1536 MB

Running macOS Monterey version 12.5.1 (21G83)

11 Replies

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  • FinnAndJ's avatar
    FinnAndJ
    3 years ago

    I'm having this same issue, and can only get past the loading screen if I make a new Sims 4 folder every timer I play. My games also won't save. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @FinnAndJ

    Maybe one or more of your saves are corrupted. The game installation isn't the issue, it's something in your Sims 4 folder because a clean folder works fine.

    What happens when you try to save?
  • FinnAndJ's avatar
    FinnAndJ
    3 years ago

    @Bluebellflora 

    Technically, I can save games just fine. Once I close down the Sims 4 application though, it's like the save file corrupts and the came will crash on the startup screen next time I try to launch it. I never even make it to the screen to where I can try to see if the save actually saved. I have to have a clean game file every time I launch the game or it will crash.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @FinnAndJ

    Upload a save file from your saves folder to a file sharing site such as Google Drive/Mediafire/Dropbox. You will get a link to the individual file, please PM me this link 🙂
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @FinnAndJ

    Thanks! I've managed to load your save with no problems. I let the game run for a bit, saved and quit a couple of times and all fine. It was a clean game, no CC or mods. Can you try that too? Move the Sims 4 folder to the desktop again then launch and quit the game. Move the save you sent me to test into the new saves folder and don't move anything else over. Launch the game and see if it works.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @FinnAndJ

    Yes. I'm moving your thread to the Games & Mods forum. If you need further help with Mods the helpers over there are more knowledgable than me 🙂

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