@serendiqiity The game won't read the contents of Documents > Electronic Arts > Tray. Everything needs to be in Documents > Electronic Arts > The Sims 4 > Tray.
If you download a lot from the Gallery and immediately place it in one of your worlds, It won't save it to your library. You need to make sure to save it to your library FIRST before placing it.
The bottom-left corner of the Lot View says "Save Lot to My Library". Make sure you hit that. If you use the button on the bottom-right corner "Place Lot", it will place the lot for immediate use, but NOT save it to your library.
ThePsycho
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It's not from the gallery. I got it from a video and downloaded the CC and tray files so it should already be in my library.
Well, the CC is irrelevant. If you put the tray files in the tray folder, the lot would should show up whether you have the CC or not. Without the CC in the mods folder, the lot would still show up, it would just be missing whatever the CC objects were.
If you placed the files in the correct location, "Documents\Electronic Arts\The Sims 4\Tray", and it doesn't show up, then either you have "Include custom content" turned off in your LIBRARY, or there's something wrong with the tray files.
If you download tray files from another location, do THOSE show up?
I'd give you one of mine to test with, but we can't post links here.
ThePsycho
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＊Me Too button - 'Me Too' helps track how many players are also experiencing that issue. Definitely make use of this button.
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Include custom content is turned on in my library and game settings.
I don't think there's an issue with the tray files? I downloaded builds in 2019 and those show up but the ones I've recently downloaded aren't. The builds from 2019 are pralinesims build and they've retired so I don't think they'd update their tray files out of the blue like that?
'If you download tray files from another location, do THOSE show up?'
Do you mean like a different website?
