Sims 4 Downloaded Houses Not Appearing In Library

I'm probably gonna look like an idiot right now, but I have two Tray folders so maybe I put it in the wrong folder?

There's one that's

Documents > Electronic Arts > Tray

And another

Documents > Electronic Arts > The Sims 4 > Tray

@serendiqiity You have two tray folders? Is your game reading either of them? Is the second folder named "Tray_copy" or something? The game's only designed to see one "Tray" folder.

IDK. I've been saving builds from the gallery and sims I've created to my library successful so I assume so.

It's just Tray no _copy no ⚽ just Tray. both of them

Apparently ( 1) turns into a soccer ball lol

@serendiqiity You don't look like an idiot at all - that's a good question. And sorry, I mistakenly thought you had two 'Tray' folders in the Documents > Electronic Arts > The Sims 4 > Tray folder. The game will only see/read the one 'Tray' folder that's located inside the "The Sims 4" folder.  That particular 'Tray' folder will hold the contents that you see in your Library in the game.

Ah okay that makes sense.

I put the tray folders in Documents > Electronic Arts >The Sims 4 > Tray and the builds appeared!

Thank you for all of your help!!! @SheriGR @puzzlezaddict @Psychotps 

@serendiqiity 

Does the other 'Tray' folder contain the files you have been having trouble viewing in your game? (Please see my last comment. If so...

1. Make a copy of your 'The Sims 4' onto your desktop before trying this (as a backup, save it on your desktop or something).
2. Then open the 'Tray' folder located at...  Documents > Electronic Arts > Tray and copy all of the files inside that folder.
3. Next, paste all of those files into the tray folder that's in the correct location, which is the one the game is reading... Documents > Electronic Arts > The Sims 4 > Tray
4. Now restart the game and see if the houses and content that you were trying to add to the game is in your library.

@serendiqiity Too funny... while you were figuring it out I was 'step-by-stepping' you though that in a separate message (composing it)!! Lol!! I'm so happy all of your builds are now appearing in your library. Have fun! 🙌

Hi I seem to be having the same sort of  problem but it’s just that NONE of the builds I have downloaded have worked ? I have doing it all right 

documents>electronic arts> The sims 4 legacy edition> tray 

I don’t think that it would do this because I have legacy edition as I have quite a lot of cc 

although a lot of the cc I download doesn’t show up in game so I’m really stuck of what to do please  can you help ? 

@xxkeeleypxx I'm thinking it may be useful to you to read through the information on the Legacy Edition on this webpage: https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/

Since the Legacy Edition will not include or accept/need any updates or new packs since Realm of Magic, I would guess that it may be possible that if you added any Mods/CC after that time or which were updated to accommodate packs or game versions from after the release of the Legacy Edition you may run the risk of a conflict with your edition - or that may be the reason the CC is not showing up now?

The Legacy Edition does not include the Gallery and cannot download things you choose from the gallery. Please see the link above for more information and a more thorough explanation.

my tray is on the sims 4 and it still isnt being read 

@Ds4314 Does your tray folder have any folders inside of it (the game cannot read folders inside it, only files)? For example, in my tray folder I only see files (not folders) who's name ends with things like .bpi, .sgi, .hhi, .trayitem, .rmi, .room, .blueprint, .householdbinary. Those are the files my library can read in my game.