sims 4 error
when i play my sims 4 and i resume my game it will load into it and when its loaded into the game and when i try to get them to do certain task they take forever to do it...i recently updated the gam...
Forum Discussion
I’m playing on a windows 11 aspire acer laptop. The game worked fine until the game did an update and my laptop updated as well. I don’t have anything in my inventory.
EA_Solaire
Community Manager
Community ManagerThis is the DxDiag file
- EA_Solaire
Thanks for providing that! I'm seeing this laptop doesn't quite meet the minimum specifications to run The Sims 4. You'll still be able to play, but you'll most likely run into performance issues, like this one you're currently seeing.
The minimum specifications required are as follows:
- Operating system: 64 Bit Required. Windows 7 (SP1), Windows 8, Windows 8.1, or Windows 10
- Processor: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent)
- Memory (RAM): At least 4 GB RAM
- Hard drive (free space): At least 15 GB of free space with at least 1 GB additional space for custom content and saved games.
- DVD drive: DVD-ROM drive required for installation from disc only
- Graphics card (video): 128 MB of Video RAM and support for Pixel Shader 3.0
- Supported Graphics cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better
- DirectX version: DirectX 9.0,10 and 11 Compatible
You would need at least a 2.0 GHz processor, currently your laptop has 1.10 GHz.
So I’m not able to play it like I used to? This is my only laptop I don’t want to buy a new one to meet the specifications of the sims 4. Is there anything else I can do?
- EA_Solaire
You can try lowering the graphics setting down to one of the lower settings, and playing in smaller houses/lots with less items to help prevent the issue.
How do I do that?
- EA_Solaire
To change the in-game graphics settings, you'll go to Game Options-> Graphics and change the settings under the Graphics Quality drop-down box.
Do I load into sims 4 and do it?
Do I put low?
- EA_Solaire
Yes, this is done from the in-game settings.
It says low on the graphics quality
- EA_Solaire
I'm also seeing some video driver time-outs in your DxDiag, so I'd recommend following the steps here to run a clean re-install of your graphics drivers.
Will it run better if I do this?
- EA_Solaire
This should help clear up some of the in-game issues you're seeing.
What does it mean” enter the copied path in the address bar (cal-+V) and press enter?
Is there anyway we can talk on the phone?
- EA_Solaire
You can reach out to the live support team over the phone through the help site here for one-to-one support.
Featured Places
