Forum Discussion

kbageris's avatar
4 years ago

Sims 4 freezes when trying to cook, order items on computer, travel , etc.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.82.99.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Click on anything where a dialogue box is supposed to show up (cook, assign bed, etc)
What happens when the bug occurs? The whole screen turns a darker color as if a dialogue box was supposed to show up. The whole game just freezes and you have to close it using task manager.
What do you expect to see? I try to cook and then it freezes. I try to feed my toddler and it freezes. I try to order things on the computer and it freezes.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I've removed my mods, I've repaired my game and nothing is working. I can barely play the game. The whole game goes a little darker as if a dialogue box showed up (like when selecting what to cook or ordering books) then it doesn't go away. You have to open task manager and close it. You can't save the game or anything and I've been dealing with this for over a month. I've watched videos on how to fix broken mods and nothing is working. I did virus scans and nothing. I really need some help because I love the sims but can barely play.

4 Replies

  • Hi @kbageris 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Rucklia's avatar
    Rucklia
    Rising Traveler
    4 years ago

    I have the same problem. Whole neighborhood crashes with an action. I don't use mods.

  • I have the same issue when I tried ordering a seed on the phone. Happened only this time.

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