Forum Discussion

scallydally's avatar
3 years ago
Solved

Sims 4 skin glitch

My sims have been looking like this since March and I have spoke to someone on the EA website chat thing and they said this 

Thank you for waiting patiently. I really appreciate your time and patience. I have checked all the details with my resources. Please accept my sincere apologies, we never want that you have to deal with this, I totally understand your frustration If I were on your place I would feel the same in that situation but if there could be any way to help you with sharing the email address linked with your EA account but in this case I request you to please post the issue on our official forum with the help of shared link below, So our community manager can check and able to help with your concern to get this issue fixed. https://answers.ea.com/

so I’m hoping a community manager can help me get this situation sorted

  • Hello @scallydally,

    Try moving your Mods folder to the Desktop and delete localthumbcache.package. Once you've done that, test the game.
    If it works normally, check for updates to your mods/CC. You can then add them back a little at a time while testing until you have found all that are broken.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @scallydally,

    Try moving your Mods folder to the Desktop and delete localthumbcache.package. Once you've done that, test the game.
    If it works normally, check for updates to your mods/CC. You can then add them back a little at a time while testing until you have found all that are broken.

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,689 PostsLatest Activity: 10 minutes ago