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cherukarae1's avatar
cherukarae1
1 year ago
Solved

Sims 4 won't Launch from EA App

I updated the game today and now it won't launch.  I've tried ending the background task, unistalling the game, repairing the game, clearing the cache, and restarting the computer several times afte...
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @cherukarae  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

cherukarae1's avatar
cherukarae1
1 year ago

Hello! That worked! Thank you so much. It's one of my mods that's doing it - stopping the game from loading so I'm trying to figure out which. 

I also have some mods that have now stopped CAS from working so I'll figure that out next 

Thank you! 

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