Sims household keeps crashing

Question

Hi! Since a week or so, one of my Sims 4 households keeps crashing. I have tried everything, removed mods and CC, repaired and reinstalled the game, created a new save for this family, deleted cache, but nothing works. When I play with a different household, with all mods and CC downloaded, the game works perfectly fine. For this specific household, the game either crashes or freezes to the point where I cannot switch between sims anymore or click on other sims/objects. This seems to only happen in live mode, not in build mode. I have the BetterException mod installed, but it doesn't list any problems. I'm absolutely loosing my mind over this as I worked so hard on this household and their house.

Does anyone know what the problem might be and how I can fix it? I play on a MacBook Air M1. I have a couple of packs installed and some CC content and mods.

joosnaamloos · Answer

Just wanted to update this - my game is still crashing. Here is the latest crash report:

Process: The Sims 4 [2600]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-05-23 19:11:00.6673 +0200
OS Version: macOS 13.3.1 (22E772610a)
Report Version: 12
Anonymous UUID: 99096BB0-BB46-FC3B-0BF6-284B2800EA3C

Sleep/Wake UUID: EF165C10-29CC-4492-8BA3-5E26D77AB500

Time Awake Since Boot: 6400 seconds
Time Since Wake: 2260 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x437a0fac43dbdde2 -> 0x00000fac43dbdde2 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x437a0fac43dbdde2

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2600]

VM Region Info: 0xfac43dbdde2 is not in any region. Bytes after previous region: 16751510937059 Bytes before following region: 88320568992286
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)
---> GAP OF 0x5f9000000000 BYTES
MALLOC_NANO 600000000000-600008000000 [128.0M] rw-/rwx SM=PRV

Kernel Triage:
VM - (arg = 0x0) pmap_enter retried due to resource shortage

crinrict · Answer

@joosnaamloos Have you tried narrowing down if it's a certain Sim that's causing the issue or a certain lot ?

To do so create a backup of your save, then split the whole household into single Sims and test all of them if they cause the same issue.

report back with the results.

joosnaamloos · Answer

Thank you so much for the suggestion&nbsp;@crinrict&nbsp;. I already moved the family to a different lot a couple days earlier, but that didn't help. Because this is a household with two adult sims and three kids, I can't test them all out on their own, but I think I did find which sim is the problem! I tested both adult Sims on their own and then added the kids one by one. When I added the last kid (at this point I had one adult Sim and three kids in the household) the game froze after only a minute or so of gameplay.Could it be that this Sim is the one causing the problems? Would the solution then be to delete them and create a new version of him in CAS?&nbsp;

crinrict · Answer

@joosnaamloos  That's probably the easiest solution. If it only freezes when you add that one kid back, delete that Sim and recreate them or if you have an older version in an backup or gallery, just add that one back.

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Sims household keeps crashing

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