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ECA3x8's avatar
3 years ago

sims4

Hi. Yesterday my Sims4 stopped working. It's still in Origin, but when you click to open, the Origin screen disappears and then comes back again to the same screen. It doesn't open Sims4. I have tried uninstalling Origin and Sims4 and reinstalling, but still not working. Help please!

2 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    3 years ago

    @ECA3x8 

    So it instantly crashes.

    Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
    If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

    If it does not help: Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the txt file directly to your answer.

  • ECA3x8's avatar
    ECA3x8
    3 years ago
    @jpkarlsen Thank you so much! It worked! So some corrupt CC and Mods it seems. Really appreciate you taking the time to help me.

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