Forum Discussion

2 years ago

The Sims 4 Won't Load

Hello, I have an issue that persists in The Sims 4: Essentially, I can't enter a game even when I click "resume" or "play" in the household; it always brings me back to the city map. I've tried fixin...

crinrict

Hero+

2 years ago

@SpidLeggend Are you using mods/cc in your game ?

Any error message ?

Do you have any LastException files in your documents folder ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

SpidLeggend

2 years ago

Are you using mods/cc in your game? Yes I use mods and lots of cc

Any error message? No error messages

Do you have any LastException files in your documents folder? Yes there is some

Best is to delete the ones you have, then trigger the error and check if new ones are created. Do I need to delete Last Exception files?

luthienrising
Hero+
2 years ago
@SpidLeggend A first step is to check if your problem is caused by outdated mods: Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Documents > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem. If you don't, you can start the process of figuring out what from your Mods folder was causing it.