New here, just wanted to point out I’m also very upset about the update. If the controls were back to the way they were or at least there was an option to make them that way the game would be playable again. Lots of people spent good money on the game and add ons just to let it sit after one update and I’m one of them. I literally built Hogwarts in full and now I can’t even muster the motivation to look for the game. Please fix this.
It's taken all of the joy out of getting my new Xbox Series X. It sat in the box for a week. I added Growing Together because I haven't been able to add new content for months with this issue and I'm tired of waiting plus GRO has left gaps in the game without it (🤔). The sight of beautiful San Sequoia made me want to build again and I felt optimistic when I started playing, particularly with the trick to scrolling figured out (arrow buttons on the menu then over to the open category for anyone who missed it). But all the controls totally stopped working after a few hours. I had to go to manage worlds and back again.
I don't understand why it's taken so long to reverse the damage and use the old set-up that was previously used from the start.
I'll never understand the lack of communication either...never ever. Guys this is months of poor poor attitudes from up on high towards paying customers. I've had more support from PC players who I know have their own unwanted changes to deal with.
I was going to recommend it for the tween who is getting my previous Xbox Series S but not in it's current state.
I'm usually the biggest cheerleader for this game 😔.
You are so right with all of this, @simsplayer818! The Series X can handle the game so much better than the One, it's amazing ... until the controls stop.
I never felt so demotivated and let down by a game. Especially because it's so expensive, and also especially because it worked so well before the update! I still don't see the reason why it was changed so fundamentally. (Or changed for everyone - I would have totally understand an update with a "mouse and keyboard vs controls" toggle!)
It's been 3.5 months now. We don't even have a timeline when we can expect a change, much less a promise that it will be changed to a satisfactory state. Forgive me for not trusting the process that (hopefully) happens behind the scenes. Can we please get a status update? How much longer will it take?
