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Another bug/glitch I've been encountering
Along with all my photo, pets, and a few of my sims turning pitch black randomly I’ve also been having an issue when placing builds. Due to me losing a bunch of sims and their family photos I’ve decided to start a new save and switch them over to that save. I’m aware of the photos turning black isn’t a new bug but I’ve never experienced it so I figured it may just be an issue with the save so I planned on moving all my sims and builds to a new save but one of my builds wont appear when placed. I’ve tested it in other saves. I’ve tried placing earlier versions of the build, I’ve even tried getting rid of there photos (the one i re-took) just incase it had something to do with the photos but nothing has worked. I’ve had this happen two other times once in an old save and twice in my most recent one. I was able to work around it the second time by placing an way older version of the build (I was trying to get my sims photos from their old house) but with the one I'm trying to place none of the older versions will place for some reason even though it had let me place an older version of the build after I lost all of there photos. Is there a way to fix this?. It also says in the gallery that I don't own the packs I used when building the house but the newer saved versions of other builds I built it’s showing up properly that I own those packs even though the builds are all from the same save file and I own all the packs I used to build.15Views1like1CommentGame wont load with Realm of Magic
When I load up my game is says data is missing and asks me to view which pack it is, When I click there it takes me to the market place to Realm of Magic which I own. I have gone to mange add ons and magic is installed, I unstalled and re installed it in case there was a problem but it is the same it wont acknowledge that the pack is installed, I do not want to play without it as I have used alot of the pack in my builds and such. (I play on xbox next gen)SolvedxAutumnAngelx2 days agoSeasoned Veteran41Views0likes4CommentsGame not launching
Xbox series S, not only am I having the reported controller issues. Now my game won’t launch at all. I’ve tried online, offline, restarting my Xbox. Nothing is working. the main screen loads but nothing changes after that. After about 30-45 seconds has passed I get a “please try again the sims 4 took too long to start.” And I get kicked to my Xbox Home Screen. I’ve seen you ask on other threads, I’m in the USA.whightsil12 days agoSeasoned Newcomer30Views0likes2CommentsGame Crashes on PS4 due to Marketplace Content
I download led free content packs from the marketplace to add in to my game on the Sims 4 on PS4. As soon as I loaded up my game and tried to play with a household in my save file, the game crashed. I tried this 3 times but once I took the content out of my game I was able to play with the same household and save dile again.79Views0likes2CommentsGame not saving/deleting save files/ lots disappearing
Hello, I wanted to report a bug on my console which is an Xbox. I started noticing this on the 6th of August, I thought it was because of the update but I do get updates later in the day so I honestly do not know what could be the cause. Onto the problem. It started with the game not saving at all and then when I would launch the game after, the last save file I was in and couldn't save, completely disappeared. Then it stopped for a while and I could save again so I created copies of the old save files and wanted to save the lots so I could transfer them to a new save but it was impossible and I got the error message. Overall, I thought my savefiles got corrupted and so I created a new one and started working on it. For two days, it was working and I was glad. But then two days ago, it started again and this time on the new ones. Could not save at all and disappearing when launching afterwards. After a while, I gave up and just wanted to try lots and the lots would appear fine when I was on it but when I go back to Manage worlds, they do not appear and I got an image of a llama in the middle of my screen (I'll try to put a picture). So here is my issue. I can still go the gallery and the main menu is fine but it's impossible for me to play so I thought I would report it and see if there could be a solution. Thank you for readingLelice553 days agoSeasoned Newcomer45Views1like1CommentGame not saving on Xbox One and Series S
Most of the time the game saves. But it has been happening more frequently. I go save and it takes me straight back to the main menu. No error code. If I do it multiple times it freezes the game. I have to exit and reload and usually after that it fixes itself. Until it decides it doesn't want to save again. I even tried waiting 30 minutes to see if it just need time and nothing. I don't know what to do. I've lost over a dozen hours of game play because of this, it's been happening for months and every time there's and update, I think it's going to fix it. I save every hour, usually. I've now started to try to save every 30 minutes. Multiple times I forgot to save for 2+hours because I was so into the game. I thought the autosave feature would work in "manage worlds" but it doesn't. I think that would be a great feature.AngelicaBrinkman4 days agoSeasoned Newcomer26Views1like1CommentCan't upload my plots to my library
Hey, For 4 days I can't upload my plots to my library. My internet is connected to my ps4, it's not the fastest, but I play Dead by daylight and Genshin Impact with the same internet with almost zero problems. I can access the gallery without a problem, the store of my ps4 isn't full or about to be and I deleted and re-uploaded the game, nothing changed. I've almost all DLC's (I know this causes problems) and the updates, well, are updated. Does anyone has an idea what I could do next? Cuz I can't really play like this. Thanks in advanceAliceVanBlood7 days agoRising Newcomer23Views0likes1CommentGame Team, The Sims 4 Problem
Hello EA Game Team / Supervisor, I am requesting a server restore for The Sims 4 due to data loss caused by an EA system bug. **Account Details:** EA Account: [edit: email address removed] Platform: Xbox Series X Gamertag: [put your gamertag here] **What Happened:** Date of Data Loss: 18/07/2026 On this date, when I linked my EA account to my Xbox account, my entire Sims 4 save data was deleted from EA servers. This is a known linking bug. **Current Status:** Date of Blank Save Created: 19/07/2026 Current save file: 9.4MB blank file. I have NOT launched the game since to avoid overwriting. **Request:** I am formally requesting that the Game Development Team perform a server rollback/restore from the most recent EA server backup dated BEFORE 18/07/2026. Live chat support has stated they "cannot scan servers" and are "the highest authority". This issue requires Game Team intervention as it is data loss from an EA system error, not user error. Please confirm receipt and do not close this case. I am willing to provide any additional information needed. I have lost six months of game progress Thank you, MilesSolvedPostingPlayer668 days agoSeasoned Vanguard159Views1like10CommentsBig file lot crashing on ps5
Oh my goodness! I’m having trouble when placing a lot, it’s a huge file, but I have a ps5, every time I place a big lot (64x64), it crashes! And I do have a lot of packs and marketplace items, I don’t know what the issue is. I tried resetting and deleting games from my PS5. I have only 5 games on my ps5, how couldn’t it handle that much?! I have no photos, just games! What must I do, I try doing it over again but it’s the same outcome! It’s been happening since 2024.Solved43Views0likes1CommentCAS bug
When I try to make a new game or even use an existing sim I cannot change any of their features. To be more specific when I try to start a new game and I go to click on their face it zooms in and nothing shows up. No presets for eyes, nose or mouth, nothing. I can move them around and every now and then the magnifying glass to the left will pop up to go into the more detailed shaping. Same with clothes, if I click on their chest or legs no clothing options show up. Unsure if there is any issues in the building mode that would be similar I haven’t gotten to play the game. So unfortunate I just bought a $40 expansion pack without knowing there was a bug making the game unplayable.31Views0likes1CommentJust walks away
I can't play a sim on Xbox x.ive had this sim along time and is maxed out but game won't let me use him in any new games. I can go to Cas. And use him there but, after moving to New world he disappears by walking away.i can't control him.i can't edit him for being a family member either. Plus Cas says 504 items this player owns huh? I'm on Xbox x so there's no files. Whose problem is this. It happened after I got Ranch life dlc. Plus it happened. After I deleted um reaper world. Please fix this.MohicanBlue11 days agoRising Newcomer41Views0likes1CommentMultiple packs not working.
My best friend has been telling me for about 3 weeks now that his sims isn't working. So today I come over and I go to look at it because I thought it was a technical issue and he was just a tad bit too slow to understand. However to my surprise he was walking me through the process the whole time and it was still doing the same thing. In the PlayStation store it said it was downloaded even in the Sims marketplace it was downloaded however when he loaded up his world it still wasn't loading. The game itself said it wasn't owned and he would need to buy the pack however he does very much own them.SolvedCbFwJaviii11 days agoSeasoned Newcomer55Views1like1CommentCan't Choose Autosaved Game on Xbox
I'm going to be detailing an issue with saving after the new August update Version 2.37.5.2310, but first I want to report this bug: I am not able to choose the Autosaved game on Xbox. I've never been able to, but I just thought that was how it was supposed to be. However, with this new update, being able to access that autosave has become crucial for me. So, I needed to choose an autosaved game today. I can select it, but the arrow at bottom right is greyed out. I am NOT ABLE TO SELECT the AUTOSAVE game. I'm attaching a photo so you can see that the autosave is selected, but the Run button is greyed out so I can't do anything with it. On Xbox Series X.Solvedfatalmoon13 days agoNew Adventurer56Views0likes1CommentMissing Content! bug
Hello, I play The Sims 4 on PS5, specifically on a Saudi Account with Saudi PlayStation Store I used to play on this account a lot in 2017 until february 2026 and i came back this month, and i saw a sign that says "Missing Content!" while i already have my packs installed. what should i do? i updated the game already. please help!Solvednajlaa415 days agoSeasoned Newcomer58Views0likes3CommentsGame not saving and sims not being able to make friends and much more
I play on Xbox and my game not saving and my sims can literally go out in the world and meet people but when I go home my sim literally knows nobody something is wrong with the game on console and you would think that wouldn’t happen cause we don’t got any mods33Views0likes1CommentGallery Lots Crash Game
I play on PS5 and have quite a bit of DLC - all of the expansion packs, some stuff packs, kits and maker packs etc. My game storage is 98.69GB. Available console storage is 641GB. Plenty of storage available. I've recently (since updating to the latest patch at end of July) have noticed that placing particularly large lots 500kb+ from the gallery forces my game to crash. Not only that, but the gallery in general seems to be very slow and laggy. I went as far as to delete many lots and households that I have saved in my Library - there were a LOT. I've worked out - I can place lots unfurnished, but furnished crashes the game. Afterwards, I was able to finally place a 64x64 lot of 500kb+ size but STUPIDLY didn't save!! My console was powered off and nothing was saved. I've since tried to re-place the lot and every time I do, it crashes. I've recently bought a few more kits - nifty knitting and music den. I can't seem to work out the root cause, but it's DRIVING ME BONKERS! Please help! I just want a big lot that's fully furnished that I don't have to build 😭Solveddjlough86916 days agoRising Newcomer52Views1like1CommentUnable to access certain worlds, screen turns white
Whenever I try to access Evergreen Harbor map the screen turns white, this has never happened before. I'm unable to back out, because the screen gets stuck so I end up having to restart the game but I'm still dealing with this issue until this bug gets fixed.NubiaDiamond16 days agoRising Newcomer33Views0likes1Comment
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