Forum Widgets
Recent Discussions
Recycler
Anyone else having issues with the recycler? I've been trying yo use it for the last 3 days and nothing happens. The list of household items does not pop up, my sims get stuck and won't move. I'm unable to speed up and when I exit out to manage worlds the loading process take way to long. I have tried everything to resolve the issue except uninstall.Mom060816182 hours agoNewcomer45Views0likes7CommentsCan’t access the gallery/no gallery options in settings menu
Not sure if anyone else is having this problem, but on Xbox I’m currently not able to access the gallery and the usual settings for the gallery that are in the settings menu don’t show up either. I’m connected to the internet, so I know that’s not a problem.Solvedjasminewesson2 hours agoSeasoned Traveler963Views8likes84CommentsCity living disappeared yet it says its downloaded? PS5
City living disappeared on my ps5 and I have to repurchase it yet it says its downloaded? When i go into my world, city living is locked, yet i purchased it through the sims 4. When i click on the world, it brings up the pack preview and says its downloaded and doesn't give me an option to repurchase it. When I go to the add on section through the Game library, it wants me to repurchase it. I haven't uninstalled anything, terrified to lose expensive packs. please help.rcl2much3 hours agoSeasoned Newcomer114Views1like7CommentsHouse in fairy world completely inaccessible
I had moved a family into greenwood hamlet residential and then moved them out accidentally taking the furniture. I tried to fix it by going into another save and and saving the house to my library but when i went into build mode and it said I don't own the content, which I 100% do this house is part of the new nature pack WHICH I PREORDERED ITS 1000% THERE ALL THE CONTENT. I started a completely new save and made a new sim and moved them into the house and its completely ruined now, it used to be a beautiful fairy house and its now full of generic wallpaper and items and I KNOW that I own the stuff I can see it in my build mode. I just want Greenwood Hamlet Residence to reset back to normal but I don't even know what the problem is47Views0likes7CommentsUnable to access pack content.
I can no longer access any of my purchased content in buy build mode on Ps5. My game and console are updated all my packs are installed I’ve been using them fine until now. I have deleted and reinstalled everything, I’ve unlinked and relinked my accounts. I have verified my license again. It shows in game that it’s owned and installed all the worlds are open and usable but when I try to build I have 10-15 random things from random packs and base game items that’s it. I don’t know what else to try to fix it. I can’t find a way to contact EA about this and am just going in circles on the website. Any advice or suggestions would be greatly appreciated. Thank you60Views0likes4CommentsLibrary Deleted/Corruption Error
Yesterday, I login into the game to play and I received and save file corruption error. I was terrified that my save file was corrupted but it was my library. My whole library deleted and factory reset. All my Sims I have created, the content I have downloaded from the gallery, and all my builds are gone! I did manage to upload some of my sims but there are a few just lost. This is the second time this has happened to me. The first time I started uploading to the Gallery Cloud system but I was unable to access the Gallery Cloud with this error which made me worried how deep this corruption. I don't own the new pack and quite frankly, I will not be spending money on this game for a while. This beyond frustrating it is unplayable.Spykes8619 hours agoNew Novice14Views0likes0Commentsits genuinely becoming unplayable...
love the sims I really do but it is just becoming so unplayable, I find that the gameplay is so laggy and choppy despite not much being on my lot and it being a brand new save, its not smooth at all and all of this lag and choppiness then causes gameplay issues which I'm on the series model of Xbox which is made to withstand quite demanding games so you would of thought the sims would be a breeze for it. Autosave has stopped working correctly? my game had crashed around 10pm due to the lag and choppiness and I had last physically saved my game around 7pm (obviously its my fault for not saving it myself more frequently) I was hoping that perhaps auto save would come in clutch and save me at least a couple hours of gameplay but no auto save had last saved at 5:30 pm which doesn't seem right to me at all I've been playing for 7 years on Xbox and I found it had saved quite frequently. After a few hours of playing with the choppiness and lag getting worse buttons then stop working an example of this is in CAS where the bumpers don't work to change between outfits, I've noticed this issue for a few months maybe even up to a year. Also settings will not save either like at all whether its pack settings or the things on screen that tell you what buttons do what, whenever I make changes to my settings when I go off the game and back on the settings haven't applied and I have to re do it all again which gets pretty frustrating after a while.36Views2likes1Comment[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.16)
Index: Current console specific open bug reports Crashing issues DLC issues (packs have gone missing/showing as unowned) Error Code: 0 Current Console Specific Open Bug Reports Please update your game to the latest version, and then power down your console completely before restarting and launching the game. If this does not resolve your issue, please read below for direction on opening a bug report with more information if there is no current dedicated thread for your issue. Xbox Update and Power Instructions PlayStation Update and Power Instructions Here are the current issues and open bug threads for Xbox and PlayStation. Please read through the following and post your issue in the corresponding thread- if your issue does not have a dedicated thread listed here, please open a new bug report following these steps so we can further track the issue. General Tech Issues: [NEEDS INFO] - Console crashing issues [NEEDS INFO] - Paint Mode in CAS crashing game [NEEDS INFO] - Endless load times [NEEDS INFO] - Menus scrolling too quickly [NEEDS INFO] - HUD disappearing [UNDER INVESTIGATION] - DLC pop-up stuck on screen [UNDER INVESTIGATION] - Cursor is missing [REVIEWED] - Updating Graphics Settings message [REVIEWED] - Lag when adjusting camera Live Mode: [NEEDS INFO] - Interaction menu lagging when selecting objects [NEEDS INFO] - Sims won't perform queued commands [UNDER INVESTIGATION] - Smudged tattoos, blurred make-up in Live Mode [REVIEWED] - Lagging when cooking [REVIEWED] - Events unable to gain rewards [REVIEWED] - Game breaks if a prompt comes up while moving an object in live mode Build Mode: [NEEDS INFO] - Unable to rotate roofs [UNDER INVESTIGATION] - Unable to scroll in Build Mode [REVIEWED] - Freezing after placing roof Cats & Dogs: [UNDER INVESTIGATION] - Can't enter dog breed name Eco Lifestyle: [UNDER INVESTIGATION] - Evergreen Harbor flickering pyramids Growing Together: [UNDER INVESTIGATION] - Can't scroll on expanded list of milestones [REVIEWED] - Screen freezes when choosing a time for stay over Businesses & Hobbies: [REVIEWED] - Custom tattoo limit errorEA_Solaire2 days agoCommunity Manager17KViews1like3CommentsConnection is Required error
I downloaded the new update today on my PS5 and it keeps saying to login to my EA account to use online features. My Internet is working fine so this has to be an EA issue. Is there a way to fix this? Also, my Sims on my home screen have been stripped of their clothes and my female Sim no longer looks pregnant. I'm scared to fully load into my save. Help, what do I do?Solved3.4KViews30likes152CommentsCas/Build/Live Mode not responding
For some reason right when the adoption welcome wagon for the cats & dogs came to my neighborhood I adopted a dog I liked, I was going into Cas just so I can fix up the dog perfectly for my sim when for some reason I couldn’t click on anything. I fumbled my controller around, pressing all the buttons but the cursor would not come back so I had to press R3 a couple times & it highlighted over like the exit cas, save cas, or randomize buttons so I had to cancel what I was doing. Back into live mode whenever I click on something to create an action it’s like I haven’t clicked that specific thing, the cursor would highlight something totally different & it disappears so I have to fumble with the controller until I can press R3 so I can be able to click something. Did the same in build mode so I had to just close out the game completely. It did that like twice & idk what to do…TheeEnigmatic2 days agoSeasoned Newcomer25Views1like1CommentGame save won’t load
Hey, I started having issues with my game save today. I can’t load in to my home lot. It works if i start the game by visiting a different lot. i have tried clearing the cache, restoring the licenses. Nothing seems to work. Do any of you have a solution for this? ThanksMrButtCheekss2 days agoNewcomer19Views0likes1CommentI can’t go up a floor
I was playing the Sims 5 on my PlayStation five when I went down a level and then when I tried to go up, it would not let me. I tried to in build mode and it still doesn’t work. I tried resetting my PlayStation five and it didn’t work I closed the game and reopened it and it didn’t work. I do not know what to do,2ysa3zwmhztc2 days agoRising Newcomer38Views0likes3CommentsConstantly repeating Error code CE-113505-5 in the downloads Playstation 5.
Also some of my add ons have the shopping Icon on them even though I own them. I think it's an account problem? I've tried absolutely everything on my end and nothing fixes this. Completely deleting and reinstalling everything, wiping all my saves and library, renewing the license, clearing the PS5 cache/repair, and the problem continues.Crynalles2 days agoSeasoned Newcomer44Views2likes1CommentGame says my content is not installed
I have had to restart my game like 5 times at this point I had my sims living in windenburg then my game crashed and restarted and when I loaded back in it said the get together expansion pack was not installed this is super annoying also almost everytime I load up my game all of my saved games are gone I have to restart my console and reload the game to get them backCassied902 days agoNewcomer22Views0likes1Commentps5 problems
had so many problems with all of the updates lately i can’t play at all. firstly i’ve tried to open the game and it lets me get to the family bit before the loading screen but then it just gets stuck on the plumbob. i’ve tried multiple times but won’t let me access the game. then tried deleting the game and reinstalling everything which finally it let me in but then says stuff like game content has been deleted or not available. i can see some of my builds have been deleted and replaced with the original buildings on the game and most of my family have no clothes or hair so i think the problem is coming from the packs i have installed. but im on playstation so have no mods installed and its so frustrating because i haven’t been able to play for like a month and im worried that if i do play (rebuild my houses or family’s) that either it will get fixed and it will be for nothing or i fix it and it wont save. plus i dont think ill be able to fully fix eveything right at the moment anyways considering my sims are bald and naked gives me the impression that the packs i have bought aren’t currently in my game/ not working. anybody else having the same problem and have any advice?ErinOS22242 days agoSeasoned Newcomer29Views1like1CommentSims are void black and Xbox store bugged
Bought the new pack and have been playing it in game, bonus items missing. I get a pop up when I load sims to “buy now” I checked the store and it says for me to buy it? Also my darker skin toned sims have turned completely void black. I’ve tried to remove the tattoos and change skin colour, nothings worked. Everything is extremely slow and buggy. I’m more worried my sims that are bugged will be completely broken and why is the store telling me to buy a pack I’ve bought..CezLeigh2 days agoRising Newcomer23Views0likes1CommentXbox is unplayable since the update
Not sure if any other Xbox players are having any of the same issues but my game is unplayable after the update, I have no mods installed and not too many packs, mostly small ones at that. Create a Sim has deleted my entire household twice upon adding a third sim and adding a new sim sometimes erases all the information, aspirations and personality traits from all other sims and changes the names of all Sims. Sims will randomize unprompted in the middle of working on them, catalog is mostly inaccessible, and as of a couple minutes ago the zoom feature no longer works and I can't zoom in or out or rotate sims, nor edit certain features or use detailed edit mode at all. Build/Buy mode will delete items at random from any pack or base game, lot type will randomly switch up on selecting rooms or placing flooring or wallpaper, and twice I've logged in after double and triple checking that I've saved, it says the correct time that I saved, but nothing will have saved when I load it back up. Items will vanish minutes after they're placed, but there's no consistency in the type of item, the pack, or the time since they were placed. In some cases entire rooms disappeared while I was actively building. I've tried starting new worlds in case the save was the issue and all the problems persist in both BB and CAS, it feels like I'm fighting the game to be able to play it. I've never encountered any bugs so to suddenly have this many is baffling, if anyone knows how to fix it please let me know, I genuinely cannot fight the game anymoreachlllles2 days agoRising Newcomer47Views0likes1Comment
Featured Places
The Sims Game Info Hub
Catch up on Sims highlights, announcements, news, patch notes, livestream, with curation guides and posts from Maxis.The Sims 4
Share your Sims 4 creations, discuss stories, get help with expansions & updates, or help others in our friendly forum.The Sims 4 General Discussion
Join lively discussions, share tips, and exchange experiences on Sims 4 Expansion Packs, Game Packs, Stuff Packs & Kits.The Sims 4 Feedback
Share your feedback around The Sims 4 with the community.The Sims 4 Creative Corner
Share screenshots, stories, builds, custom creations, mods, challenges, and funny moments in our Sims 4 Creative Corner.The Sims 4 Gameplay Questions & Issues
Get help and answers to your gameplay questions and issues in The Sims 4.The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.The Sims 4 Technical Issues - Mac
Do you have technical issues with The Sims 4 on Mac? Get help from the community here!The Sims 4 Technical Issues - Consoles
Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.The Sims 4 Mods & Custom Content
Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.The Sims 4 Bug Reports
Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.The Sims 4 Bug Reports - Archive
This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.