Recent Discussions
Possible Corrupted File
Yesterday as I was leaving the house to run errands my game was taking forever to save so I just closed it and shut off my console so I could leave. When I went to play later last night my game now won’t load past the main loading screen after selecting an Xbox account to play on. I’ve tried uninstalling/reinstalling, restarting my Xbox, and turning off network connections. Only thing I haven’t done is deleting my data bc im not sure if I have it backed. Is there any other solution besides just having to wipe my save data? I just wanna finish the event but I literally can’t even get into the game 🫠 *pic below of stuck loading screen
Sims data is deleting itself
My sister and i have been playing sims as long as we can remember. Between the both of us, hwe have bough nearly all of the packs. Whenever she plays and i help her make characters and houses and stuff, it doesn't always save. We have uninstalled all of the packs and game base a few times and redownload them but it doesn't load. It doesn't say its corrupted BUT its like the entire things deletes itself. We would only have 2 or 3 small families (then leave any sims thats already in the world) and play. But after like idk 5 or 6 hours and we save it to play something else, we'll come back and it wont show up. How can we fix that? Be mindful. We had tried uninstall, unplugging the Seagate after turning it off, restarting and even factory reset just incase and still nothing. Should we try on another xbox? Or try another Seagate?Lots and households not loading
every time i try and download a lot or a household it says “Gallery item failed to download. Please try again.” along with “Your library is full! You won't be able to save additional items to the library until you delete items from your library” SOMEONE PLEASE HELP :( what do i need to do? and if i delete my sims app will my packs that i’ve brought be gone?Business & Hobbies pack
Hello! So I just got the Business and Hobbies pack. I immediately went to customizing a tattoo & every-time I would try to upload it to the gallery it would say an error occurred and kicked me off. I tried multiple times and it won’t let me upload it, just keeps kicking me off. Any help???Packs, Stuff, Kits, and more
Hello and Goodday! I recently just got a pc and was interested in playing Sims 4 with all my packs and event rewards. Not sure if it's something i did wrong or not, but i've purchased almost everything in terms of expansion packs, stuff kits, and i've participated in live events. Sadly, none of the things i have, transferred over to my computer. I played playstation/console all the way up until this point and have no idea how to go about recovering my add-ons. I logged into my EA account through the playstation portal thinking i could be able to download all my stuff easily that way, but it all reflects that i haven't purchased it yet. Also, i have an xbox and none of the content transferred over to that console either. Please let me know how i can rectify this and thank you in advance for your help with this!😁
[PS4/XB1] Updating Graphics Settings Message
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.2300 What expansions, game packs, and stuff packs do you have installed? Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves? It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs? In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says "We are updating your graphics settings so that you can continue to enjoy playing The Sims 4". What do you expect to see? If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly. I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed. I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly. I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households. Edit by PoptartJuniper: Added tags, adjusted title.
