Forum Discussion

Re: Sims 4 PS4 has a pop up that is telling me I need to connect to PSN

@pchop92  Is the account that purchased the DLC on the playstation still on the PS4?

9 Replies

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @pchop92 Did you purchase the Sims 4 DLC with your account? Have you removed any accounts from your PS4 recently?

  • pchop92's avatar
    pchop92
    6 years ago

    I have not. I had my Sims for over a year now, and I never had this problem. I haven't played it in several weeks and, when I did, this problem occurred. 

  • pchop92's avatar
    pchop92
    6 years ago

    I checked it repeatedly and it is connected, and it works fine for all of the other devices. It doesn't say this for m other games...and I don't do anything online when it comes to sims 4

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @pchop92  I found a couple connection troubleshooting threads. 

    One is a general connection thread here https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    The other is a PS4 specific connection troubleshooting https://help.ea.com/en/help/console/connection-troubleshooting-advanced-playstation/

    You can also try going into your game, pressing the options button to bring up the game/pause menu. Go to Game Options, then scroll down to Other, and uncheck everything in Other except Online Feature Access (Which is required for Gallery). Or you can uncheck everything if you don't care about the gallery. Hit Apply and resume your game to see if that helps.

    Edit: You can also try making sure your console is set as primary. This will allow you to play offline also.

    (Settings) > [Account Management] > [Activate as Your Primary PS4] > [Activate]

  • IISIREII's avatar
    IISIREII
    6 years ago

    Hello Poptart and thanks the feedback.  I have tried unchecking everything you have mentioned in the options/others, but no cigar.  However, unchecking those boxes did reduce the pop-up appearing on my screen.

  • IISIREII's avatar
    IISIREII
    6 years ago

    No I don't have the account I am currently using set as primary.  I will check on that ans see if that works.