Community ManagerThanks for the details on this! That error typically indicates corrupt data, so let's try the following:
Make sure your console system software is up to date.
Uninstall and Reinstall the game:
Let me know if you're still having issues with your update then please!
Hi again — just following up since I haven’t heard back.
I’d appreciate any update on this issue. If there's no current fix, can you at least confirm whether this is being investigated and whether a patch is planned?
I don’t want to lose my progress or reinstall blindly, and this issue is clearly affecting other players using the bundle disc version on PS5.
Please let me know if this can be escalated or if there’s someone else I can speak with.
Community ManagerWe've not received other reports of an issue downloading the updates- the error code you're seeing indicates game data corruption, which is stored locally to your console.
If the data is corrupt, you would need to delete it from your console and reinstall the game. Corrupt game data cannot be recovered, it would need to be removed in order to start a fresh save file and continue playing.
If you're willing to uninstall and reinstall, please let me know how this works for you.
Hi, thanks for the response.
I want to clarify that this issue isn’t just about corrupted save data.
I’ve already fully uninstalled and reinstalled the game multiple times. I’ve also:
Rebuilt my PS5 database
Changed DNS settings
Power cycled the console
Attempted to redownload the game and updates from scratch
None of these steps have resolved the issue.
While I did receive error CE-108255-1 in the past, that was before updates 2.14 and 2.15. At that time, rebuilding the database solved the issue, and the game worked perfectly fine afterward. I’m only citing that error now as part of the broader issues I’ve faced with this title. (I was doing the Enchanted by Nature award event literally a few days ago and everything was perfect).
The problem now is that the game and its updates will not download at all, and I cannot access any of the packs I’ve purchased, which are tied to this disc version. This problem started only after the most recent updates, and it’s rendered the game completely unplayable.
The disc is clean and undamaged. My PS5 functions properly, and it's new, and all other games and updates download without any issues.
At this point, I’m asking if it’s possible to:
Regain access to my game and packs, or
transfer my packs to a digital license so I can continue playing, since the disc version no longer works on my system (or it may have underlying compatibility issues).
I can provide proof of purchase or a full list of my packs if needed. I’ve invested a lot into this game and its content and would appreciate any help resolving this.
Please escalate this if necessary. Thank you for your time.
Community ManagerIf you'd like to look into getting digital versions of your packs, you'd want to get in contact with Sony support directly as we don't have access to your PSN billing and account details here.
Hi,
I’m following up to report that the issue with The Sims 4 on my PS5 (PS4 disc version – Island Living Bundle) is still unresolved, even after taking every possible step — including spending money on PS Plus specifically to troubleshoot this problem.
Here’s what I’ve done:
Purchased PS Plus and backed up all save data (just now)
Fully deleted the game, packs, and local saves
Rebuilt the PS5 database
Clean-installed the base game from disc
Allowed the system to redownload everything from scratch
The result:
✅ The base game installs and runs
❌ Update 2.15 will not download or install. It is literally the only thing blocking me from playing. The update never progresses when literally everything else downloads or updates smoothly and quickly.
❌ My packs cannot be downloaded or accessed because this update cannot be processed.
Previously I received CE-108255-1, but that was before the recent updates and was resolved by rebuilding the database. The game worked perfectly until update 2.14 and now 2.15.
This confirms the problem is on EA’s end — not mine. And there are other reports of this.
I’m asking for:
Either, a transfer of my content to the digital version, or any other solution that gives me access to the game and packs I’ve paid for
Please escalate this if needed. I can provide purchase proof or pack history.
Thank you,
Community Manager
