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New Novice

Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hey everyone,

I'm having an issue on Mac with The Sims 4: The Daring Lifestyle Bundle (Jungle Adventure, Luxury Party, Fashion Street Kit) redeemed via Epic Games Store. Accounts are fully linked.

On the EA App for Mac, all three packs show up as "Available only on Windows" and I can't download them.

Since TS4 uses Dual-Entitlement, owning the DLCs on my EA account should let me download the Mac versions too. Epic doesn't host Mac files, so EA App needs to push the Mac entitlement.

Live chat couldn't help with the backend sync. Can a Community Manager please check my account and trigger a manual entitlement refresh for macOS?

Thanks!

3 Replies

Heautontimoru
Hero
1 day ago
Hi Cricchio202! I moved you thread here from the italian board so that you can receive an answer in English.
EA_mplsnow
Community Manager
14 hours ago
Hey Cricchio202,

This might not be the response you were hoping for, but if you redeemed those packs through Epic, I'm afraid they won't be available on Mac, as the version offered on Epic is only compatible with Windows. Dual entitlement does not apply to Epic or Steam-based content, unfortunately.
Cricchio202
New Novice
3 hours ago
Thanks for your reply.
However, according to EA’s official policy on Dual Entitlement, all owned content registered on an EA Account should unlock both PC and Mac versions on the EA App for Mac, regardless of where the redemption originated.
In fact, there is clear proof of this on my account: out of the three packs in this Epic bundle, Fashion Street Kit is already fully installed and playable inside my game on Mac, even though the EA App client lists it alongside the others as "Windows Only". This proves the Mac entitlement exists for these Epic licenses, but there is a display/sync glitch on the EA App for the remaining two packs (Jungle Adventure and Luxury Party).
Since Epic Games does not host Mac files, the entitlement is linked directly to my EA Account. Could you please check my account backend or escalate this to verify why the macOS download flag wasn't pushed for Jungle Adventure and Luxury Party (Order ID: F2305161542315083)?

Thanks!