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Anonymous's avatar
Anonymous
11 years ago
Approved

Cannot Download Sims 4 MacBook off Origin

I purchased the Sims 4 for Mac off Origin last night and every time I try to install it, it will work for 30 seconds- a minute and then it says that my Network speed has dropped to 0 (even though I checked it and it's fine?) and it stops downloading. I tried pausing it but it doesn't work so I have to force quit the application. As soon as I go back in and start the download again it just does the same thing.. I'm only up to 10% download and it's driving me crazy!

mac

17 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @crinrict wrote:

    Do you still have this issue today ?


    Yes. I started the download again this morning and it went from 14% to 17% at 1.12MBS for about a minute or so and then it slowly dropped down to 0MBS again..

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Still did the same thing. Started off fine and then dropped back down to 0MBS???

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Do you have an Antivirus program of Firewall that could be blocking the connection ?

    Did you try turning your router off and back on ?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @crinrict wrote:

    Do you have an Antivirus program of Firewall that could be blocking the connection ?

    Did you try turning your router off and back on ?


    Yes. I have checked both of those things as well as uninstalling and reinstalling Origin AND cancelling the download and then restarting it..... It is still doing the same thing.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Really don't know then.

    I'll see if a mac helper can help you further

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    11 years ago

    Have you rebooted your computer? It may still be trying to do something that didn't completely stop. Make sure you are not running any other programs while you download the Sims 4.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Yep. Cancelled the download, quit Origin, restarted my computer, reopened Origin, started the download, worked for 30 seconds at 1,10MBS, then dropped down to 0MBS AGAIN with no other program running or open.

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