Cannot upload lots to the Gallery
Any solutions to not being able to upload builds to the GALLERY? Since the Home Deco pack came out I have not been able to upload a single thing to the gallery. I have twice uninstalled/reinstalled t...
Forum Discussion
@LBeternity
When you move out the Sims 4 folder you're meant to then load the game and try to do what ever you can't normally do, in your case upload lots, in a new clean game. It's testing to see if the issue is your data or an installation issue. There's no point in moving out the folder if you're just going to add your old content back into it before loading the game again.
Run the Origin reset tool and see if that helps with the connection - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
When you move out the Sims 4 folder you're meant to then load the game and try to do what ever you can't normally do, in your case upload lots, in a new clean game. It's testing to see if the issue is your data or an installation issue. There's no point in moving out the folder if you're just going to add your old content back into it before loading the game again.
Run the Origin reset tool and see if that helps with the connection - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
I did actually load a new game and try it but I was still having issues with it. I also ran the reset tool and still having the same problem. I'd like to see if maybe uninstalling just the Home Deco pack would help as I only had this problem when I downloaded it in the first place. (I have a Mac) But that would require me uninstalling/reinstalling it all over again and that takes all day. Plus, when I tried not downloading it eventually did it automatically without me realizing it.
- @LBeternity
You can disable certain packs from loading - https://sims4.crinrict.com/eng/2017/03/disable-single-packs/Well, I went and uninstalled/reinstalled it again. I did not add in anything from the old sims4 folder and started from scratch again.. I even clicked off the Dream Home Decorater Pack so is wouldn't install. I loaded up a new game and wouldn't you know... Dream Home was installed regardless. I even had made sure it wasn't in the queue either but it still installed. I created a new person went to an empty lot and built a shell with a couple of counters from Home Deco just bc (?), anyways I tried saving to the gallery and it STILL won't load. However, I get an error message "Server error. We could not process this Gallery request. Please try again later." I'll try James's tool and see where that gets me.
@BluebellfloraI disabled the Dream Home Decor pack using the way you suggested and started another new game from scratch. Went onto a lot and built a shell of a building and saved it to my library. Tried uploading it to the gallery and it's still currently trying to upload. Essentially, I now need to Force Quit the Sims 4 because I know it will not stop trying and I still can't upload anything to the Gallery. Btw, this time I'm not getting an error message like the last time. Though, whenever I try to get to the gallery it asks to connect, which I do then click to upload...
- @LBeternity
Sounds like you may have automatic updates enabled in Origin which is why it downloaded.
You could try the Origin reset tool which will clear out cache, preference and other files - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
If that doesn't work I'm not sure what else to suggest ☹️
