Forum Discussion

2 years ago

Can't connect to the Gallery + Sims Delivery Error (2024)

I've been having a problem connecting to the gallery for a few weeks now. When I try to go online in the gallery it loads forever and ever and never ends up connecting even though my EA account is online. The Sims Delivery system also doesn't work for me right now, so I can't get updates either. I think the error code was Sims Delivery Error 00000008:00000000000000c8

I've restarted my computer multiple times, uninstalled and reinstalled the game, run first aid via disk utility, etc. I don't know what else I can do, does anyone have any ideas?

I miss being able to see everyone's builds, please help! ☹️

mac

12 Replies

Bluebellflora
Hero+
2 years ago
@firequeen76 @soenderskoven

As you're both using antivirus that is more than likely interfering with these SDX drops I can't be any further help. If you do figure out what specific thing in the antivirus is blocking the SDX delivery please do post back to help others 🙂
firequeen76
Seasoned Vanguard
2 years ago
@BluebellfloraI have been trying for a month. I keep pouring over Kaspersky options, turning off different things. I disconnected it from my computer. I still am unable to get on the gallery. I am not sure what else to try. I moved my sims folder to the desktop, and my games were gone and still no gallery. I can't figure out how to make my phone a hotspot. But did try everything else recommended to me. Does anyone have any thing that worked?