Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

I don't know if anyone can help me

I have went through countless troubleshooting even going and talking to EA support too, I can't download 3 packs because it keeps saying I'm using windows even though I'm using Mac, if anyone can help or tell me the right place to post this to get help, this is my first time in 4-5 years of playing the sims that I am having trouble with an issue like this. The pack are Jungle adventure, Luxury Party stuff and Fashion Street Kit, This has happened before the 2025 update too.