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elliast115's avatar
elliast115
4 years ago
Solved

CAS, Build mode, live mode camera being weird

I quit playing TS4 for around a year and came back around a month ago, and I’ve noticed how in CAS whenever I try moving a body part there’s this weird force pulling the cursor to the opposite direct...
mac
  • Bluebellflora's avatar
    Bluebellflora
    3 years ago
    Patch notes in August 2022, 1.91.186.1230, state this has been fixed. If you are still experiencing issues please start a new thread clearly stating which version of macOS you are running.
Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago
@MacMcJ

Thanks and very extraordinary that you’ve experienced this on all OSs. What’s even more extraordinary is that not all Mac users experience this. I wonder if it’s related to something else running on the Mac? Either another app or something running in the background such as antivirus or other monitoring software. Do you have anything else running?
MacMcJ's avatar
MacMcJ
4 years ago
@Bluebellflora

Hey there. Sorry for taking so long to get back to you. I was doing some troubleshooting to eliminate some possible causes. Here's what I found out.

Uninstalling, Reinstalling, Removing the EA folder, and doing a fresh boot of the game had no effect on the M1 iMac. The issue remained.

I tried booting the M1 iMac in Safe Mode to eliminate any possible interfering login items or processes. The issue remained.

I also tried booting the Intel MacBook in Safe Mode, however, the game refused to boot at all on that machine, in Safe Mode. It claimed it needed the Legacy Edition of the game to do so. Once I rebooted into Normal Mode, the game booted like normal and the issue remained.

I dug through my old stuff and tried installing Origin and the base game on an Early 2011 MacBook Pro 15" running macOS High Sierra 10.13.6. However, this device doesn't support Metal, so the game wouldn't boot. So, I won't be able to tell if the issue exists on this hardware or not.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @MacMcJ

    Thanks but what about other processes and apps running in the background? What’s showing as running in the background in the top right menu bar in Finder?

    And yeah, don’t boot into Safe Mode. It doesn’t properly load the Metal drivers. Safe Mode is ok to test Origin sometimes but that’s about it.
  • MacMcJ's avatar
    MacMcJ
    4 years ago
    @Bluebellflora

    On the Intel Mac, the only apps I leave running when the game is on would be Displaperture (app that rounds the corners on Macs with black bezels), Backtrack (records audio like a dashcam), Mac Fan Control, Turbo Boost Switcher, and Amphetamine. However, even after quitting them all and killing any residual processes in Activity Monitor, the issue is still there. The only abnormal processes that might be running in the background after that is those relating to my Time Machine backups or Photos Syncing.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @MacMcJ

    Thanks. Can you set up a new user account on your Mac and test the game in that account? Don’t copy anything over, just a new clean user account and a new Sims 4 folder recreated when you launch the game. If Origin is installed in the default location on your Mac (System Applications folder) you won’t have to install the game again.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @MacMcJ

    Also, when you changed Macs, did you migrate over using a Time Machine backup?
  • MacMcJ's avatar
    MacMcJ
    4 years ago
    @Bluebellflora

    Setting up a new user didn't fix it.

    And yeah, I did. Could it potentially be a macOS System interference that managed to be transferred with the rest of my system when I restored via Time Machine? I could try reinstalling macOS using Recovery Mode if that might help. It'll just take a few hours, since my internet isn't the best.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @MacMcJ

    Yes, that’s what I’m thinking may be the issue as you’ve had it continuously on one machine then another.

    I never use Time Machine, always preferring to manually copy over files and always installing software as new.

    The best test would be to wipe your machine and reinstall the OS but that may be a little drastic. I would do that though 🙂
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    4 years ago

    Marked as Solution for Visibility. This is still an open issue.

    Hello.

    Just letting you know the team no longer needs additional information about this issue for the time being.  They will investigate.

    Thank you.

  • MacMcJ's avatar
    MacMcJ
    4 years ago

    Since I have a Time Machine drive, I decided to wipe my iMac to test things out. After wiping my iMac's SSD using Recovery Mode's Disk Utility and then reinstalling macOS, I set the computer up as new, and transferred no data. The only setting I changed was enabling right-click on the Magic Mouse. I freshly installed Origin using Safari, and then installed the base game, fresh as well. This didn't fix this issue. It appeared immediately in CAS on the entirely new installation. It's starting to look like the bug is following around my Origin Account, rather than my computers.

    And for what it's worth, I'm running the Limited Edition version of the base game. I don't know if the versions of the base game might have different coding, but I just figured I'd just mention it, since it appears to be the only version of the base game (in the U.S. anyway) that didn't get the rebranded, royal blue cover art. At least, in my library, it didn't. The only time I've ever seen it change, is when I set my VPN to Germany, and I get the regional cover art.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @MacMcJ

    Thanks for testing and reporting back 🙂 The base game editions are all the same, apart from the Legacy edition which doesn't get any updates.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    Patch notes in August 2022, 1.91.186.1230, state this has been fixed. If you are still experiencing issues please start a new thread clearly stating which version of macOS you are running.

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