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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@aftksims

Was the agent you spoke to not aware of the ongoing thread here which you and others have been posting in? Do you think they had no idea and just asked you to post? https://answers.ea.com/t5/Technical-Issues-Mac/Problems-on-2019-iMac-with-AMD-Vega-GPU/m-p/9498507#M37920

Creating a new thread just distracts from the ongoing one linked above and dilutes the all important Me Too count which helps QA see how many are affected by the issue. That is why we merge posts with the same issue together, to get more attention and for players to help other players. It also doesn't clog up the forum with multiple threads on the same issue, therefore losing visibility for different issues users are posting.

You are not the only one affected by the Vega problem, all Mac users with AMD Vega GPUs are as also stated in these threads unfortunately:

https://answers.ea.com/t5/Technical-Issues-Mac/CPU-max-usage-and-system-crashing-on-IMac-Pro/td-p/9468479

https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-game-glitches-on-2019-model-15-quot-MacBook-Pro/m-p/9472668#M37571
aftksims's avatar
aftksims
5 years ago

The agent is aware of the threads, he specifically told me to create a new one re: October update and continued issues. 

Sorry if I’ve caused any issues but that’s what the agent advised me to do.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @aftksims

    No worries and certainly no need to apologise 🙂

    The issues with the 16" MacBook Pros is a great example of merging posts on the same issue together and having one consolidated thread. Someone recently came up with a workaround for the problems on these specific model Macs and all those who had posted in the same thread and received notifications saw the workaround and managed to get back into their game 🙂 If you're interested it's here - https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-Problems-playing-Sims-4-on-the-16-quot-MacBook-Pro/td-p/8750583
    • aftksims's avatar
      aftksims
      5 years ago

      Thanks - unfortunately none of those fixes seem to be options for iMacs from what I have read. 

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @aftksims

        No because they do not have Vega GPUs, they have their own set of specific issues. Completely separate and unrelated.

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