Forum Discussion

Hero+

5 years ago

Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...

mac

Bluebellflora
5 years ago

This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

aftksims

5 years ago

The agent is aware of the threads, he specifically told me to create a new one re: October update and continued issues.

Sorry if I’ve caused any issues but that’s what the agent advised me to do.

Bluebellflora

Hero+

5 years ago

@aftksims

No worries and certainly no need to apologise 🙂

The issues with the 16" MacBook Pros is a great example of merging posts on the same issue together and having one consolidated thread. Someone recently came up with a workaround for the problems on these specific model Macs and all those who had posted in the same thread and received notifications saw the workaround and managed to get back into their game 🙂 If you're interested it's here - https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-Problems-playing-Sims-4-on-the-16-quot-MacBook-Pro/td-p/8750583

aftksims
5 years ago
Thanks - unfortunately none of those fixes seem to be options for iMacs from what I have read.
- Bluebellflora
  Hero+
  5 years ago
  @aftksims
  
  No because they do not have Vega GPUs, they have their own set of specific issues. Completely separate and unrelated.
  - EA_Leeloo
    EA Staff (Retired)
    5 years ago
    Just as a quick note, I merged the threads on this issue so it's easier to keep track of things. 🙂
    
    Thanks,
    
    Leeloo