This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
I’m just really missing my sims 4 and I get very big FOMO with new packs coming. And I’ve paid a lot of money for these games, they should be working.
alright well thank you, you def eased my mind a little with the age of my machine.
i guess seeing snowy escape on Twitter sent me off my rocker haha
ill keep checking back
I think the issue for me is when "looking into something" for nearly 2 months results in no updates, communication or solution.
This is obviously a very significant issue, as it renders the game virtually unplayable for us. It's not a simple bug or glitch. I've come to accept those, lol.
But for those of us who have spent $$$ on the product (I own every pack!), I'm surprised that we haven't been given even a temporary solution (e.g., reverting back to prior to the 9/2020 update, when this issue wasn't occurring).
I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
stay strong my mac sim 4 friends with the snowy escape trailer today
I know it's killing me that I can't even be excited :-(
but maybe with a new pack coming well get a patch to fix the last patch? fingers crossed!
Agreed - pack looks good and I like some of the updates. EA isn't getting a dime from me though until they fix this major issue.
@WillFoShizzle wrote:No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
@aftksims wrote:I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
Very defeatist sentiments here... 🙂 My MacBook Pro was bought exactly a year ago, and the AMD Vega 20 was the highest spec GPU possible for my custom build. It would not even cross my mind to think that my computer was too old to run a game that is in and of itself 6 times older than my computer...
And Macs may be a minority, but that's neither here nor there to be honest - EA sells this game for Macs, so it should work on Macs. What I have currently is unplayable, so I'd at least expect the ability to roll back to 1.65.77.1220 where this issue wasn't happening, so I can at least continue playing the game I've paid for...
@groenroos wrote:
@WillFoShizzle wrote:No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
@aftksims wrote:I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
Very defeatist sentiments here... 🙂 My MacBook Pro was bought exactly a year ago, and the AMD Vega 20 was the highest spec GPU possible for my custom build. It would not even cross my mind to think that my computer was too old to run a game that is in and of itself 6 times older than my computer...
And Macs may be a minority, but that's neither here nor there to be honest - EA sells this game for Macs, so it should work on Macs. What I have currently is unplayable, so I'd at least expect the ability to roll back to 1.65.77.1220 where this issue wasn't happening, so I can at least continue playing the game I've paid for...
I totally agree, there’s no way I can accept that my computer shouldn’t handle this. It wasn’t cheap to upgrade the graphics card or RAM, haha.
But the fact that my game has been unplayable for almost 2 months, no updates and no ability to roll back speaks for itself.
I imagine if a large amount of PC users had unplayable games there would be a fast fix/workaround.
Here we are twiddling our thumbs and waiting.
You know something else I have noticed? All of you have CPUs with more than 4 cores. And so do the 27" iMacs having similar issues, although they don't have Vega GPUs and the problems aren't as severe.
My 2019 27" iMac also gets a complete system lock up sometimes in-game and I have to power it off and back on again. It has a Radeon Pro 580X 8Gb and an 8-core i9 CPU.......
Interesting. I am in no way an expert but I feel like something in the game is triggering something to be overworked and then it for lack of a better word craps out on us, lol.
Since upgrading to Big Sur Beta, my system is no longer completely locking up. I can toggle back to the desktop which I thought was interesting. I do have to use Force Quit to close The Sims though.
Grrr hope they fix this soon. That new expansion pack looks so fun!
I agree I feel like something is triggering something only because this has never ever been this BAD.
Mostly because certain aspects of my game work but then others don't. That's just so crazy to me and something I've never experienced.
I also understand we are in a pandemic and workflow may be slow but at the same time the pandemic applies to us simmers (pc AND mac simmers) as well and if anything it makes me want to play sims 10x harder, especially because I've paid for it already. So I really hope this problem gets resolved soon!!!
another day of sims 4 not working
any updates EA? anyone care over there?
Yes another full week gone by with no updates or fixes.
Pretty much 2 months of an unplayable product.
another day another pointless support chat
EA (if you are even there listening) - basic troubleshooting is not going to fix this! stop telling me to uninstall and reinstall my game cause I've tried that 10 times.
basic troubleshooting maybe would have helped before the patch but THE PATCH BROKE MY GAME GET RID OF IT OR FIX IT NOW! I DIDNT MAKE THE PATCH, MY COMPUTER DIDNT MAKE THE PATCH, YOU DID!!!! MY BLOOD IS BOILING!!!!
AND REPLY TO SIMS 4 MAC ISSUES TWEETS PLEASE, WE SEE YOU HELPING ALL THE SPORT GAME PLAYERS ON TWITTER !!!!
To be honest with you that’s is not okay anymore. I hope someone could at least try to calm me down instead of saying the same things over and over again. Is your sims game working? I think it’s very easy to say that when you have a playable game. I don’t want to hear they are looking into things I want to know that I will have a fix soon. I’m going to continue being vocal even if I have to write on here every day because this should of been fixed already. So don’t tell me that’s not how patches work. Glitches and bugs are understandable a broken game is not. I understand it’s a video game but it’s a video game I paid for that’s still not working on a computer that’s beyond its requirements. So don’t belittle our problem , that’s why we are still here, it’s not being taken serious
Because my game has been completely unplayable for too long now. If they can’t give a complete fix they should give a temporary fix TODAY. This is not a small problem this is a game completely not working and no updates at all. “We’re looking into this” is not okay. And why can’t EA try to explain that to us instead of us speculating? Have they even tried to look into it since September when people originally had the issue? This is the last week of October coming up and we still only have “we’re looking into this” Totally unacceptable.
Then they need to roll back my game before The oct patch. Is the plan to put out another patch before snowy escape to break it more? I already know I’m not gonna be able to play snowy escape. I would agree with you if this was the first week of October but this is way too long now. Every passing day makes it worse.
Ok, can as many of you as possible please do this:
Open Terminal and copy and paste the following command then hit Return/Enter:
kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.
Just a reminder that EA are aware of this so all info you can add will help 🙂
It should look something like this
com.apple.driver.AppleIntelLpssI2C (3.0.60) com.apple.driver.AppleIntelLpssDmac (3.0.60) com.apple.driver.AppleIntelLpssI2CController (3.0.60) com.apple.iokit.IOGraphicsFamily (530.68) com.apple.driver.AppleIntelPCHPMC (2.0.1) com.apple.AppleGraphicsDeviceControl (3.50.15) com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0) com.apple.kext.AMDSupport (2.1.1) com.apple.driver.AppleIntelLpssUARTCommon (3.0.60) com.apple.driver.AppleIntelLpssUARTv1 (3.0.60) com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0) com.apple.kext.AMD9500Controller (2.1.1) com.apple.driver.AppleIntelKBLGraphics (12.1.0) com.apple.driver.AppleGraphicsControl (3.50.15) com.apple.driver.AppleGraphicsDevicePolicy (3.50.15) com.apple.kext.AMDRadeonX4000HWServices (2.1.1) com.apple.kext.AMDRadeonX4000 (2.1.1) com.apple.kext.AMDRadeonX4400HWLibs (1.0) com.apple.kext.AMDFramebuffer (2.1.1)
There’s been cases of fully unplayable games for months at a time for a large group of players? Interesting because I’ve never experienced such an issue.
Bugs and glitches yes, but not a completely unplayable product.
People are validly frustrated and more people should be expressing their issues to EA so they put pressure on people to actually fix it.
if I bought a car and it wasn’t working for 2 months, would that be acceptable? The least EA could do is allow us a way to roll back to the prior version of the game.
You are obviously more patient than some of us are, and that’s fine, but nothing will get fixed if we just sit around and do nothing.
Just my two cents!
Just did. Will try in awhile and report back.
Same here @aftksims
how many patches have we gotten before? How many patches have we gotten before that’s made more glitches than fixed glitches?.
We know what patches are, we are aware sims is known for bugs and glitches but a complete unworkable game is just ridiculous and to think that because we were told a month ago they were looking into it, that makes it’s okay? What are they looking at?!?! still nothing has been said beyond that!
I’ll get that other information and post it on here when I get home but with all due respect, I should not still be sitting here looking into why my professional computer can’t play a game that has beyond its requirements.
