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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

Ok, can as many of you as possible please do this:

Open Terminal and copy and paste the following command then hit Return/Enter:

kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'

Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.

Just a reminder that EA are aware of this so all info you can add will help 🙂

It should look something like this

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (530.68)            
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.AppleGraphicsDeviceControl              (3.50.15)           
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0)            
com.apple.kext.AMDSupport                         (2.1.1)             
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.kext.AMD9500Controller                  (2.1.1)             
com.apple.driver.AppleIntelKBLGraphics            (12.1.0)            
com.apple.driver.AppleGraphicsControl             (3.50.15)           
com.apple.driver.AppleGraphicsDevicePolicy        (3.50.15)           
com.apple.kext.AMDRadeonX4000HWServices           (2.1.1)             
com.apple.kext.AMDRadeonX4000                     (2.1.1)             
com.apple.kext.AMDRadeonX4400HWLibs               (1.0)               
com.apple.kext.AMDFramebuffer                     (2.1.1)
groenroos's avatar
groenroos
6 years ago

Here's mine:

com.apple.driver.AppleIntelLpssI2C                (3.0.60)
com.apple.driver.AppleIntelLpssDmac               (3.0.60)
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)
com.apple.iokit.IOGraphicsFamily                  (576.1)
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)
com.apple.AppleGraphicsDeviceControl              (5.2.6)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
com.apple.kext.AMDSupport                         (3.1.0)
com.apple.driver.AppleGraphicsControl             (5.2.6)
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)
com.apple.kext.AMD10000Controller                 (3.1.0)
com.apple.driver.AppleIntelKBLGraphics            (14.0.7)
com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)
com.apple.kext.AMDRadeonServiceManager            (3.1.0)
com.apple.kext.AMDRadeonX5000HWServices           (3.1.0)
com.apple.kext.AMDRadeonX5000                     (3.1.0)
com.apple.kext.AMDRadeonX5000HWLibs               (1.0)
com.apple.kext.AMDFramebuffer                     (3.1.0)

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