Forum Discussion

Hero+

5 years ago

Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This is very specific to these GPUs although there are currently widespread issues with other AMD GPUs as well.

To find out which Mac you have click on the Apple in the menu bar then About This Mac. If you have a 15" MacBook Pro please click System Report > Graphics & Displays in the Info window to get further information on the discrete GPU your Mac has.

The models affected:

iMac Pro, all models (AMD Radeon Pro Vega 56 or 64)

2018 15" MacBook Pro (AMD Radeon Pro Vega 16 or 20, only models upgraded to Vega at point of sale)

2019 15" MacBook Pro (AMD Radeon Pro Vega 16 or 20, only models upgraded to Vega at point of sale)

2019 21" iMac (AMD Radeon Pro Vega 20, only models upgraded to Vega at point of sale)

2020 21" iMac (AMD Radeon Pro Vega 20, only models upgraded to Vega at point of sale)

2019 27" iMac (AMD Radeon Pro Vega 48, only models upgraded to Vega at point of sale)

This post from @twice_twotimes clearly explains what seems to be happening right before the game or system freezes. At the moment there is no definitely fix or workaround but users have reported the following can help mitigate the issue:

Disable Origin in-game
Lower graphics settings in-game
Close any other apps that use significant graphics power such as video/screen recording, streaming apps
Use the Sims 3 camera in-game

Please consider providing EA with your save files and the lastCrash files in your Sims 4 folder. Instructions on how to upload these can be found here or please PM @SimQARobo or myself with the files.

If you do not have a Vega GPU in your Mac but are having performance issues, please create a new thread with the full details of your Mac included in your opening post.

mac

Bluebellflora
5 years ago

This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

228 Replies

groenroos
5 years ago
I can also report that I was just able to play for about 3 hours without any issues for most of it. Near the end I was getting a couple of mini-freezes, but these resolved themselves after a few seconds, and were nothing like what I used to get. Having had my fill, I closed the game because I wanted to, not because I was forced to - first proper session I've had in months!
Can't confirm that the issue is 100% guaranteed resolved, but certainly seems to be better than before for now!
Bluebellflora
Hero+
5 years ago
Hi all,

Is this now fixed? Do you think I can mark it as solved and take it off the compiled list of Mac specific issues? It seems like you are happily playing again 🙂
aftksims
5 years ago
@Bluebellflora wrote:
Hi all,
Is this now fixed? Do you think I can mark it as solved and take it off the compiled list of Mac specific issues? It seems like you are happily playing again 🙂
Personally I would like to play for a few more days and hear from others in this thread before making a call! Also is there anyway EA can acknowledge they fixed this? We haven’t heard anything so it’s either a fluke, or they did fix it...
seeebeets
5 years ago
I'll be testing this weekend. My crashes seemed very reproducible, so hopefully I will be able to report back fairly quickly either way.
I'm on an iMac Pro.
WillFoShizzle
5 years ago
hey fellow simmers
wanted to give a good test play before I gave an update
my game seems to be back to normal for the most part. besides some minor glitches and occasional crashing but actual crashing with reports, its pretty much back to normal thankfully.
not 100% perfect but at least playable. hopefully some other things can still be done to help in the future
Bluebellflora
Hero+
5 years ago

This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
seeebeets
5 years ago
Another confirmation that it seems to be fixed. I've had 4-5 hours of gameplay in and out of build mode. No computer freeze.
-iMac Pro
slootforsatan
5 years ago
Hey! The Sims 4 acknowledge the problem after I downloaded the new pack this morning. This screenshot is from my welcome screen. Hopefully, you guys will have a new update around 11/20 to fix this for anyone who is still crashing/freezing.
Thanks!