Fixed in the 17.11.20 hot fix patch 1.68.156.1220
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Most Current
What expansions, game packs, and stuff packs do you have installed? A few of the game expansion and stuff packs but not all.
Steps: How can we find the bug ourselves? Try yourself
What happens when the bug occurs? The game freezes. Cursor just sits loading and loading.
What do you expect to see? I try to place a bed on the new platform and the game immediately freezes.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I was sooo excited for the new Platform Update because I couldn't wait to put a bed on a platform! Low and behold after updating, repairing, closing and reopening Sims 4 the game *continues* to completely freeze on my Mac every time I build a Platform and place a bed on it. Please tell me how to fix this, I am so disappointed.
If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/td-p/9719086
If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/9717446
To try and help understand what the issue is, and you are on a Mac, please can you provide the following:
@Bluebellflora Hi, thanks for helping. I've attached the config.log file. I was having a birthday party when the game crashed and there was no error message before it crashed. I stupidly deleted the lastCrash report this morning but if it happens again I will attach it.
Has anyone heard from EA yet?
Hier are the attachments
I try to upload the Lastcrash but it won't let me
Game Freezes after 10-20 Minutes. ( Im a Mac user and the non ending spinning Rainbow Wheel appears)
When I Try to change the resolution ore Game settings the game Crash instantly
No Error Message
Here are my Config.log and lastCrash. I just played the game again to ensure I was having same issue. I was playing for about 40 minutes when it crashed. I was traveling to my home lot from the lounge in Del Sol Valley when the game just exited with no lagging beforehand or any error message. I have no mods/CC. I have also repaired my game.
Since the latest patch, the game was ok for a couple of hours before the first crash, after which the game crashes every time around 10 mins in, no matter in live mode or in build mode. Attached please find the config log and the most recent two crash reports. Thanks!
Can't see the point of having pre-ordered the new pack if this issue isn't fixed in time ><
My game crashed again and this time i didnt travel anywhere and honestly it made the situation worse for me since i was thinking the issue might be about traveling but nope :/ I was having a keg party in my student housing then it crashed again without any error message. I also agree with @VivienneDelilah , i was so hyped about new expansion pack but under those conditions there is no point in playing the game because it is crashing just randomly and takes the fun away. My recent config and the newly added crash report:
The same exact thing happened to me. I was playing for about 40 minutes and my game crashed. It's been happening every single time I've tried to play since the 11.10.20 update, with and without mods (I removed them right before the update and after I went into my save for about 10 minutes, my game randomly crashed). It happed when I was in build/buy and just recently when I was feeding the cat a vet treat.
For some reason I keep getting the - The attachment's lastcrash.txt content type (text/plain) does not match its file extension and has been removed - Warning so I copy/pasted the text below
<?xml version="1.0" encoding="UTF-8"?>
<report>
<version>2</version>
<sessionid>9d5d14e82240db185fac05fb</sessionid>
<type>crash</type>
<sku>ea.maxis.sims4.15.mac</sku>
<createtime>2020-11-11 16:31:46</createtime>
<buildsignature>Local.Unknown.Unknown.1.68.154.1220-1.200.000.475.Release</buildsignature>
<systemconfig/>
<categoryid> 0x20b8d1</categoryid>
<stack> 0x20b8d1 0x20cf00 0xe073a 0x6d1deb 0x714761 0x6e0f76 0x6d5652 0x719af6 0x6f13a0 0x6ecd27 0x1f5393 0x6109 0x1b8b</stack>
<threads/>
<screenshot/>
<memdump/>
<contextdata>Client Session Time: 3062.96<br/>Num Save Errors: 0<br/>Num Load Errors: 0<br/>Current Game State: 0xbe7da869<br/>Origin Version: 10,5,87,45080<br/>Modded: True<br/>SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0<br/>(baseaddr) 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x102575000,'The Sims 4' 0x7fff7365d000,'libsystem_pthread.dylib' 0x7fff7365d000,'libsystem_pthread.dylib'(/baseaddr)</contextdata>
</report>
Thank you for helping! Files attached.
Sometimes it's 10 mins in or sometimes it's 45 mins in, but the game just quits and kicks me back to Origin. No spinning wheel, no error message, just happens during standard gameplay.
Already removed my mods folder and repaired the game, updated my MacOS, etc.
Hello! Having the same issues as everyone else. The game crashes without warning and there doesnt seem to be a pattern since the update. I dont have mods enabled and i tried repairing the game a few times...
Looks like it doesnt happen in build mode just in live but it happens unexpectedly without an error message.
Another note - anyone else having issues aging their sims up using the birthday cake?
last crash and config log attached, thank you!
Not with human sims, but my pets won't age up with the Age Up Vet Treat. They eat them and then nothing happens.
I did have issues with Sims aging up with the birthday cake. I brought the cake and sim to a community lot and they were able to age up there.
I spoke to EA Support yesterday and they said it was an issue on their end, which seems to be the case as all platforms are affected. The person I spoke to said it was being investigated so I think it's just a waiting game at this point sadly.
I noticed it was all with the same save file, one that I had previous to updating, but rolled back to a previous version and (deleted the newer version). The sims were visiting a someone on Sulani, and live in Windenburg. I don't remember specifically what they were doing when the game crashed, but it happened 3 different times today.
attached are the config.log and last crash files. I play on a 2019 MacBook Pro (run from a USB drive due to teeny hard drive space...
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1106a52b92ef30b55fac5c20</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-11-11 22:24:09</createtime><buildsignature>Local.Unknown.Unknown.1.68.154.1220-1.200.000.475.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xc2568</categoryid><stack> 0xc2568 0xa3676 0xa6fab 0xa3b4d 0x1f5393 0x6109 0x1b8b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2153.79<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,87,45080<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.7 (Build 19H15) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x7fff73040000,'libsystem_pthread.dylib' 0x7fff73040000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>
here is a copy of the crash report from my Mac.
Also having this issue, most recently in a new save, where at the time I was having my child sim playing with a friend. Didn't get a lastCrash generated for this though, but I do have uploaded the save if that would help: Sim Crashing Save. I saved it last rather soon before the crash. So far I've been able to do pure building without crashing too, it's live mode when it always crashes.
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1220
What expansions, game packs, and stuff packs do you have installed? none - just base game
Steps: How can we find the bug ourselves? Game only works for up to 5 minutes. No matter what I'm doing in live/build mode it will crash after that time.
What happens when the bug occurs? The game freezes and the curser turns into a loading symbol and will stay like that until the game in closed.
What do you expect to see? The game not to crash
Have you installed any customization with the game, e.g. Custom Content or Mods? None, never.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Nov 10 patch - Origin would not let me start the game without it
Hi, I also have the same issue on my MacBook Air. Never happened before. My active house's main entrance is on the second floor, for some reason my sim began to fail to enter his own house because he cannot use the stairs to go upstairs. Rest of the household also cannot leave the house because of the same issue. When I repeatedly assign action to go upstairs game crashed. I used to play with this house for a while before November update and everything was fine. I have attached the config and last crash files to this message. Thank you in advance!
Trying to upload last crash file without XML.
