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kaimelea's avatar
kaimelea
Seasoned Traveler
5 years ago
Solved

[CURRENT ISSUE] Sims 4 crashing since November 2020 update, NOT CC/Mod related

I updated my game today with the new November 2020 update. It let me play for a little while (10-20) minutes before crashing. Nothing popped up on my screen and no error code either. The game just cl...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    Fixed in the 17.11.20 hot fix patch 1.68.156.1220

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/td-p/9719086

If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/9717446

To try and help understand what the issue is, and you are on a Mac, please can you provide the following:

  • Attach the Config.log file from your Sims 4 folder 
  • If you have a lastCrash report in your Sims 4 folder from the game crashing since updating, please attach it (you may need to open in TextEdit first and just take out the "XML" in the first line before uploading)
  • What exactly were you doing in game when this happened?
  • If there is an error message before the crash please take a screenshot and attach it.
amcleav's avatar
amcleav
5 years ago

Thank you for helping! Files attached.

Sometimes it's 10 mins in or sometimes it's 45 mins in, but the game just quits and kicks me back to Origin. No spinning wheel, no error message, just happens during standard gameplay.

Already removed my mods folder and repaired the game, updated my MacOS, etc.

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