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kaimelea's avatar
kaimelea
Seasoned Traveler
5 years ago
Solved

[CURRENT ISSUE] Sims 4 crashing since November 2020 update, NOT CC/Mod related

I updated my game today with the new November 2020 update. It let me play for a little while (10-20) minutes before crashing. Nothing popped up on my screen and no error code either. The game just cl...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    Fixed in the 17.11.20 hot fix patch 1.68.156.1220

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/td-p/9719086

If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/9717446

To try and help understand what the issue is, and you are on a Mac, please can you provide the following:

  • Attach the Config.log file from your Sims 4 folder 
  • If you have a lastCrash report in your Sims 4 folder from the game crashing since updating, please attach it (you may need to open in TextEdit first and just take out the "XML" in the first line before uploading)
  • What exactly were you doing in game when this happened?
  • If there is an error message before the crash please take a screenshot and attach it.
Chrisscul's avatar
Chrisscul
5 years ago

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1220
What expansions, game packs, and stuff packs do you have installed? none - just base game
Steps: How can we find the bug ourselves? Game only works for up to 5 minutes. No matter what I'm doing in live/build mode it will crash after that time.
What happens when the bug occurs? The game freezes and the curser turns into a loading symbol and will stay like that until the game in closed.
What do you expect to see? The game not to crash
Have you installed any customization with the game, e.g. Custom Content or Mods? None, never.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Nov 10 patch - Origin would not let me start the game without it

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