Forum Discussion

4 years ago

Solved

[CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem

Hello, I have a MacBook Pro in M1 Pro and in M1 Max. I update my game today. I find when I play the game in full screen. It has a refresh rate problem. ether MacBook pro's monitor or an external moni...

mac

SimQARobo
4 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hello @khmvv @Jingqiusiyu

The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

Bluebellflora

Hero+

4 years ago

@Jingqiusiyu

Hmm, interesting. I've had >60fps frequently when playing on my M1 MacBook Air. Can you provide the full specs of your Macs including which OS you're running? M1 Pro and Max are different chips to the M1.

The link you provided is only mentioning the M1 Mac mini and only two users have mentioned it, three now including you. Do you have any other links to different people reporting it, preferably where they have provided specs?

When I next load it up on my M1 I'll do some testing, see if I can see repro.

Jingqiusiyu

4 years ago

I use M1 Max with 32G RAM. The bug is when we use full screen, the fps has set in the lowest valeur of the system (50fps in MacBook screen, 24fps in other screen) And we can’t change it. This is a system problem. The system is MacOS Monterey, 12.0.1, Sims4 is 1.82.99.1230. I have two MacBook, M1 Pro and a M1 Max. Both of them have the same problem.

khmvv
4 years ago
I am having the same issue. Every time I run Sims 4 in full screen, my refresh rate drops to the lowest setting. When I try to change the refresh rate to 60 or 120, Sims 4 exits full screen and is windowed. I have a 2021 MacBook Pro 14 with M1 Pro chip and 16 GB RAM.
- SimQARobo
  EA Staff
  4 years ago
  Under investigation. Accepting as solution for visibility purposes only.
  
  Hello @khmvv @Jingqiusiyu
  
  The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?
  - Jingqiusiyu
    4 years ago
    Thanks for your reply. I have try, but it change anything. In the full screen mode, it is always the lowest fps (24hz). In the Windows mode it is OK. I have two Macbook, M1Pro and M1Max. They have the same problem. And I have seen a lot of guys have the same problem with Apple M1 in the internet. I think it is a bug in the last version of SIMS4. My system is macOS Monterey 12.1, Sims4 is 1.82.99.1230
runeskjold
4 years ago
Hi,
I´m playing on a Mac Mini M1 (MacOS Monterey 12.3.1), together with a Samsung LC34J791WTR. Earlier, I have had problems with flickering screen with my computer over all after a Mac-update. I solved it by changing the refresh rate of the screen to 60hz from 100hz.
I havn´t played The Sims 4 for about three weeks and after that, I have both updated to the last version of Monterey and updated The Sims 4. Yesterday, when I started the game, it flickers to a black screen and back, after a while it just shows a white noise for screen and I have to force my Mac to shut down. I have tried everything. The screens refresh rate is still 60hz, I have also tried 50 wich is the lowest. I have tried changing the settingt in The Sims 4 with no change. SInce it´s only a problem playing The Sims 4 I´m guessing it has something to do with the game. I have repaired it to with no luck.
Anyone having the same problem?
- runeskjold
  4 years ago
  Hi again! Just want to say that it works in windows-mode but not in full screen-mode. Talked to Apple about it that recommended me to try it and told me to write it here to ask you about making a patch for the game so it will also work in full mode 🙂
  - Bluebellflora
    Hero+
    4 years ago
    @runeskjold
    
    Yep, it's a known issue. Merged into the current thread. Try toggling Vertical Sync as @SimQARobo suggests on page 1.